Support servers and serve as liaison between the kitchen, servers and Guests. Ensure hot food is delivered hot and cold food cold to the appropriate server and/or Guests. Provide garnish, presentation and preparation assistance in the kitchen.
Smile and maintain a positive attitude at all times
Deliver food from kitchen to appropriate server and assist server with delivery of food to Guests
Work with Expeditor to ensure efficient delivery of food based on restaurant layout
Perform food preparation duties when needed
Follow all Chickies & Petes service standards
Check food for quality and presentation before serving. All food should be presented according to Menu Builds.
Ensure food is transported and handled in a sanitary manner
Deliver to-go orders to Host/Hostess Stand for Guest pick up
Assist in bussing and cleaning responsibilities
Ensure all condiments and napkin dispensers are clean and well stocked
Respond appropriately to Guest requests, comments and complaints and bring any issues to the attention of a manager
Complete beginning, change and end of shift side duties
Work efficiently and with a sense of urgency
Provide garnish for specified menu items according to Menu Build
Assist in keeping work areas clean
Attend all scheduled employee meetings
Additional tasks as assigned
Guest Service: Must consistently be able to assess, anticipate and meet Guests’ needs and respond quickly without losing focus or projecting a mood that detracts from the Guests’ overall dining experience.
Communication: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.
Interpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus.
Teamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.
Sales Techniques and Guest Influence: Must understand all Chickie’s & Pete’s products and services as well as have the ability to understand Guest’s needs clearly.
Performing General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.
Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.
Analytical Skills: General accounting and mathematical skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.
Quality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the Guests.
Language Skills: Must be able to speak and write effectively in English.
Flexibility: Occasionally works overtime and assists with the workload of others if needed. Additional responsibilities may be assigned as needed.
Paid Sick Leave
401(k)
Health Care (Qualified Employees)
Complimentary Shift Meal
Semi Annual Employee Appreciation Days (Qualified Employees)