East Austin Food Runner

LA CORSHA HOSPITALITY GROUP•Austin, TX

5d•Onsite

About The Position

The runner is an integral part of the Congress Austin Team. The job requires competency with food service. Serving ladies first from the left to the proper table and the proper guest with a sense of urgency is the goal.

Requirements

Must be able to convey information and ideas clearly
Must be able to evaluate and choose alternate courses of action quickly and accurately
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need
Must be effective in listening to and understanding the concerns and issues raised by other employees or customers
Must be able to prioritize work as needed
Must communicate effectively with all levels of management
Maintain high standards of personal appearance and grooming
Maintain regular attendance
Ability to establish and maintain effective working relationships with employees, customers and patrons
Must be flexible to provide assistance to management team in a 24/7 operating environment
Must have reliable transportation
Minimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required
Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English
Extensive knowledge of wine, spirits, beer and other beverages.
Must have experience in resolving guest complaints and issues to ensure 100% guest satisfaction
Cash handling experience
Must have advanced knowledge of culinary preparation
Ability to operate basic food and beverage equipment
Must have current TABC and Food Service Handler certifications
Positive interpersonal skills required
Basic Math Skills

Responsibilities

Arrive at work on time in proper uniform
Attain knowledge from pre-shift meetings
Have thorough understanding of table numbers and position numbers
Have thorough understanding of assigned sections, large party times and special events.
Deliver food to proper table and proper guest
Assist servers and bar staff with any needs available
Serve food, to the guests to SBK standards
If silver needed, carry in a linen, not with bare hands
Continue communication with Front of House and Back of House throughout shift
Accommodate guest requests in an efficient, professional manner and notify server
Assist with side work properly and efficiently
Assist Server Assistant with restocking of glassware, ice, etc.
Polish glassware and silverware as needed
Clean expo area and replenish as needed
Clean and garnish plates as directed
Be available at all times to fulfill the needs of guests, servers, and management
Perform any service duties as assigned necessary for guest service standards of specialty concept
Communicate properly and efficiently with servers, bartenders, and management
Help other team members in their duties when time allows for a team success (they will help when you need help!)
Be prepared to run deliveries to Austonian residences and know pre-set procedures
Must adhere to Congress Austin policies as well as IRS laws in regards to reporting cash tips and gratuities