Food Runner - Casa Playa - Brunch Service

Wynn Resorts•Las Vegas, NV

About The Position

Casa Playa is a coastal Mexican restaurant focusing on fresh seafood, seasonal ingredients, and a housemade masa program. The menu from James Beard nominee Chef Sarah Thompson is designed to be family-style, with many interactive large-format dishes that build on each other, including the pork belly al pastor and whole snapper tempura, accompanied by housemade tortillas. The beverage program includes an extensive tequila and mezcal selection that is elevated and inspired by modern, fun, bright, and innovative techniques and flavors featured in specialty cocktails, like the spicy yet cool Obsidian margarita. The Casa Playa Food Runner serves guests and assists the Food Server, Bus Person, Bar, and Kitchen teams while providing prompt tableside service and genuine hospitality to everyone. The Food Runner is serves as a liaison to the kitchen team and must relay timely information from the dining room. Food Runner understands the cycle of service, has complete knowledge of food delivery etiquette, sections, table numbers, position numbers and a comprehensive understanding of all food menu items. All duties are to be performed in accordance with departmental and property policies, practices, procedures, techniques, as outlined in the service manual.

Requirements

Ensure guest has same elevated experience in lounge as in dining room
Adapt to different guests as lounge will be for guests dining as well as those coming to enjoy the atmosphere for cocktails
A highly motivated and energetic personality
Work varied shifts, including weekends and holidays
Candidates must be able to communicate in English fluently and in a professional manner, in written and oral form
The ability to speak a second language is considered a plus
Requires the ability to work efficiently and within a team environment
Willing to work in a loud and fast paced environment
Applicants must be 21 years of age or above
Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner
Maintain a clean and hygienic workstation in accordance with Clark County Health Standards
Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis
Adhere to and enforce company specific safety policies
Consistently maintain a well-groomed appearance, posture and hygiene deemed by management
Makeup, technique and style should stay current and in line with current fashion standards and trends as deemed by management
Maintain dialogue with all guest while upholding a warm, positive and friendly persona at all times
Requires a minimum of 2 years previous work experience as a Food Runner in a lounge/ fine-dining restaurant
Candidates must exhibit basic food and advanced table service knowledge
High School diploma or above

Nice To Haves

The ability to speak a second language is considered a plus

Responsibilities

Greet guests in a positive, friendly manner with eye contact and intention
Communicates the needs of guests to co-workers, kitchen, and management
Actively participate and contribute to pre-shift meetings
Consistently follow sequence of service utilizing all proper procedures standardized by the room management
Full knowledge and understanding of all food menu items, specifications, and allergens
Expedite food from the kitchen to the tables as dictated by sequence of service and by the Chef, expeditor, or management
Is aware of all upcoming orders, status of tables expecting food, and relays this information to the Chefs and Management
Always verbally communicates and calls back with the expeditor to ensure that food goes to the correct table and position
Runs, delivers, and spiels food in the manner described in the service manual
Checks that each table is set with proper silverware before delivering food
Describe food upon placement on the table and answering any questions pertaining to the dishes (including changes or additions)
Ensures cleanliness and organization of liquor and beer storage areas
Ensures proper set up, labeling, stocking and delivery of alcohol, non-alcoholic beverages, supplies, glasses, paper products, garnishes, and ice
Maintains complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet
Assists with moving chairs and tables as needed based on the floor plan
Responsible for performing table maintenance by checking on the guest throughout service
Completing opening and closing side work
Maintain health code standards
Maintain table cleanliness utilizing a silent service approach
Bid farewell to guests, using guest’s name when known, and encourage them to return
Maintain a level of professionalism
Anticipate the guests’ needs and responding appropriately with a sense of urgency
Work as a team, assisting all guests’ and employees’ needs and inquiries
Perform all other job-related duties as requested
Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately
Full knowledge of designated china and garnishes for all food menu items
Complete opening, closing, and ongoing side duties not limited to fold/stack napkins, polish glassware, polish silverware, stock glassware, restock china, restock supply cabinets and service stations, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies