Bear Restaurant - Food Runner

Auberge Collection•Napa, CA

11h•$17

About The Position

Join our team as a Food Runner and be an integral part of service excellence for our guests in Bear. Deliver food and beverage to the guests’ tables as assigned according to restaurant specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Provide quality service. Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

Requirements

Prior experience in Food & Beverage service
Experience in table service & positioning
Responsible Beverage Service training certificate

Nice To Haves

CPR certification
Bilingual Spanish
Prior experience with P.O.S. system.

Responsibilities

Maintain complete knowledge of dining room layout.
Maintain complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture serving temperature, portion size, garnish and method of presentation.
Deliver food in accordance with Restaurant standards of service.
Maintain complete knowledge of correct maintenance and use of equipment.
Learn and effectively use P.O.S. system and manual systems.
Maintain complete knowledge and comply with all departmental policies/service procedures.
Complete all opening side duties as assigned
Organize the assigned station and ensure readiness prior to guest arrival.
Review daily specials and maintain awareness of 86’d items throughout the shift.
Make all varieties of coffee in accordance with departmental standards.
Retrieve all food orders from the Kitchen and place on trays in accordance with departmental standards.
Retrieve all beverage orders from the Bar and place on trays in accordance with departmental standards.
Understand and anticipate guests’ needs and respond promptly.
Acknowledge all guests, however busy and whatever time of day and maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities.
Handle guest complaints following the four step procedure and ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Complete closing side duties as assigned.
Legibly document maintenance needs on work orders and submit to manager.
Attend menu training, pre-shifts and other required meetings as scheduled.