Food Runner, Restaurant R’evolution

Royal Sonesta New Orleans, LA • New Orleans, LA

9d

About The Position

The Food Runner provides support to service teams in fine dining.

Requirements

• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Ability to make sound decisions
• Ability to work independently and handle stressful situations dealing with employees in a production environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Must be able to work independently and/or with a group to accomplish the goal/s at hand. A positive attitude is strongly desired
• Valid Louisiana Responsible Vendor Server's Permit required
• Valid ServSafe Food Handler Certificate required
• Three to six months related experience and/or training; or equivalent combination of education and experience.
• While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include color vision.

Responsibilities

• Follow service guidelines according to the Brand standards in the Service Manual
• Picks up food from expediter and delivers to table
• Responsible for knowledge of all Food and Beverage menus
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location
• Attends all ongoing training sessions.
• Assist in the training and mentoring of new staff
• Must follow all prescribed systems of organization and cleanliness
• Responsible for following all opening and closing checklists and sidework
• Maintain levels of quality and service as outlined in the Service Manual
• Must follow all daily and weekly cleaning schedules
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees