Casa Gianna Food Runner

Gale Hotels•Miami, FL

About The Position

The Food Runner is primarily responsible for delivering food orders from the kitchen to customers tables rapidly and accurately. It is this person who will maintain the cleanliness of the expo line, organization of order tickets, and communicate effectively with the team.

Requirements

Minimum 1 year of experience as a Busser, Food Runner, or other entry-level role in a restaurant.
Flexibility to work in shifts, including weekends, evenings, and holidays.
Understanding of hygiene and food safety rules.
Physical ability and stamina to carry heavy trays and stand for long hours.
Friendly, responsible, and punctual.
Customer Services oriented.
Excellent communication skills.
Ability to multi-task.
Attention to detail, cleanliness, and safety.
High School degree, GED or Equivalent.
Excellent verbal communication skills in English and Spanish (preferred).

Responsibilities

Delivering food orders from the kitchen to customers tables rapidly and accurately.
Acting as the point of contact between Front of the House and Back of the House staff.
Communicating food orders to chefs, paying attention to priorities (e.g. food allergies).
Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils, and napkins.
Ensure food is served by safety standards (e.g. proper temperature).
Check in with customers and take additional orders or refill water, as needed.
Remove dirty dishes and utensils.
Uphold sanitation and food safety principles.
Check in with customers to ensure their experience is satisfactory.
Relay reports of customer satisfaction to the management and relevant parties.
Handle different requests from customers always with a positive attitude.