Food Runner - Server Assistant

MPM Macon•Fort Myers, FL

15d•Onsite

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Food Runners/Server Assistants will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development. Position: Oxbow Bar & Grill – Food Runner/Server Assistant Location: Fort Myers, FL Reports to: Oxbow Bar & Grill General Manager, Assistant General Manager, and/or Supervisor Status: Non-Exempt

Requirements

High School diploma or higher
Previous hospitality experience required
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to lift 20 pounds or more
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to navigate steps to upstairs event space as well as upstairs deck
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Responsibilities

Thorough knowledge of Oxbow Bar & Grill steps of service and guest interaction.
Serves guests in an efficient courteous manner following the proper steps of service
Responsible for setting tables, serving food orders and removing used plate ware and utensils
Food running when applicable, ability to carry plates that may be warm or hot
Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
Polish glass ware, utensils, organize clean and soiled linen
Perform other duties as management requests to service our guests
Follow Covid-19 guidelines

Benefits

Medical, Dental, & Vision
HSA & Flexible Spending Account Options
Basic Life & Disability Plan Options
401K Retirement Plan
Paid Time Off
Holiday Pay
Career Training & Development Opportunities
Tuition Reimbursement
Bereavement Leave
Employee Assistant Program (EAP)
Jury Duty (May vary by state)
Employee Discounts
Employee Referral Bonus
Free meal for all full-service hotel employees
All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement