Food & Retail Programs Account Manager

Tive

8d • Hybrid

About The Position

As an Account Manager, you will be a strategic consultant for customers, primarily in the US East Coast time zone. This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions. From onboarding to renewal, you will manage customer accounts, help them achieve their goals, and contribute to revenue retention and growth. This position offers a dynamic, collaborative environment with exposure to all aspects of the business and performance-based compensation.

Requirements

• 2+ years in an Account Management / Customer Success role, preferably in B2B SaaS companies.
• Success in optimizing products and services based on client needs.
• Demonstrated success working with cross-functional teams and building strong relationships internally and externally.
• Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.
• Strong communication skills.
• A passion for data-driven insights.
• A solutions-oriented, customer-service and can-do attitude.

Nice To Haves

• Experience working in shipping logistics is a plus.
• Bachelors’ Degree in a related field preferred.

Responsibilities

• Onboarding new clients.
• Evaluating and analyzing customer needs.
• Cultivating healthy customer relationships.
• Managing customers product and service orders.
• Managing customer contract renewals.
• Promoting customer loyalty and building trust and transparency with clients.
• Acting as a customer advocate by re-engaging customers who seem to be inactive.
• Maintaining client retention.

Benefits

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice.
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees