Food Quality Assurance Assistant

gategroup•Boston, MA

4d•$22 - $22•Onsite

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. This position is responsible for the oversight of all HACCP logs in the Hot Foods Production ensuring that the logs are completed as per company policies and procedures. The position is also responsible for ensuring that all FDA processes are followed. Annual Hiring Range/Hourly Rate: $21.50 - $22.00 Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Commuter benefits Employee Discounts Free hot healthy meals for unit operations roles Main Duties and Responsibilities: Conducts temperature checks on products and ensures that all HAPPC, and FDA rules and regulations are followed along with managing the units log books. Performs quality checks in the Hot Food kitchen to ensure that the specifications of the customer are followed Ensures food produced in the Hot Foods is checked for temperature and placed in the refrigeration system per company policy Checks temperature of food prior to moving the food into the refrigeration system Randomly checks temperature of foods to verify that company policies are followed Monitors personal hygiene Supports customer audits and government audits to meet compliance Monitors company policies and procedures and notifies management of issue if they arise Responsible for safety, quality and compliance to customer specification Monitors equipment for cleanliness and sanitation Completes HACCP logs Communicates product deviation to the unit production manager immediately Ensures proper color code are applied to the product Qualifications Education: High School graduate or equivalent with experience in related discipline required Work Experience: In-Flight catering experience is highly desired Experience in a customer service environment is preferred Technical Skills: (Certification, Licenses and Registration) ServSafe training and certification required once hired Language / Communication Skills: Excellent oral and written communication skills Job Dimensions Geographic Responsibility: Unit Type of Employment: Full time Travel %: None Exemption Classification: Non-exempt Internal Relationships: Hot Food kitchen External Relationships: N/A Work Environment / Requirements of the Job: Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds. Detail oriented Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interact well with multiple departments as required Able to work with little supervision Organization Structure Direct Line Manager (Title): QA/Manager/Production Manager Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: 0 Number of Dotted Line Reports: 0 Estimated Total Size of Team: 1 gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability, take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 01/16/2026 For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.

Requirements

High School graduate or equivalent with experience in related discipline required
ServSafe training and certification required once hired
Excellent oral and written communication skills
Detail oriented
Strong organizational skills, able to prioritize responsibilities and multi-task
Strong interpersonal skills, interact well with multiple departments as required
Able to work with little supervision

Nice To Haves

In-Flight catering experience is highly desired
Experience in a customer service environment is preferred

Responsibilities

Conducts temperature checks on products and ensures that all HAPPC, and FDA rules and regulations are followed along with managing the units log books.
Performs quality checks in the Hot Food kitchen to ensure that the specifications of the customer are followed
Ensures food produced in the Hot Foods is checked for temperature and placed in the refrigeration system per company policy
Checks temperature of food prior to moving the food into the refrigeration system
Randomly checks temperature of foods to verify that company policies are followed
Monitors personal hygiene
Supports customer audits and government audits to meet compliance
Monitors company policies and procedures and notifies management of issue if they arise
Responsible for safety, quality and compliance to customer specification
Monitors equipment for cleanliness and sanitation
Completes HACCP logs
Communicates product deviation to the unit production manager immediately
Ensures proper color code are applied to the product