Food Operations Manager 2

Sodexo • New York, NY

90d

About The Position

Sodexo is seeking a Food Operations Manager 2 to lead day-to-day food service operations at NYC Health + Hospitals/Lincoln, a flagship 362-bed facility in Bronx, NY with a diverse patient population. Known for its excellence in patient care and innovation, Lincoln utilizes a Cook-Chill production system, serving more than 800 meals each day. The Food Operations Manager 2 will ensure high-quality service for patients, staff, and visitors while maintaining rigorous compliance with health, safety, and regulatory standards. This role will manage a team of approximately 60 union employees and partner closely with hospital leadership to deliver exceptional outcomes.

Requirements

• Progressive leadership experience in food & patient service management within healthcare or high-volume institutional settings.
• Demonstrated success managing unionized teams (work rules, scheduling, basic CBA familiarity).
• Strong operational discipline: food safety, sanitation, production, and service standards.
• Proficiency with MS Office and comfort with enterprise/operations systems (scheduling, purchasing, inventory).
• Excellent communication, collaboration, and change-management skills.

Nice To Haves

• ServSafe or equivalent food safety certification; NYC Food Protection Certificate (or ability to obtain).
• Experience in hospital patient dining (trayline, room-service or modified models) and retail/café operations.

Responsibilities

• Lead daily operations across patient dining and retail/café service in a Cook-Chill environment.
• Drive food quality, safety, and sanitation compliance (HACCP/DOH/Joint Commission); conduct routine audits and corrective actions.
• Manage a union workforce (~60 employees): scheduling, training/in-services, coaching, performance feedback; foster engagement and recognition.
• Partner with clinical, nursing, and support departments to align service with patient-care goals and satisfaction targets.
• Oversee purchasing, inventory, cost controls, and production planning to meet budget and labor targets.
• Optimize trayline and café throughput, service recovery, and customer experience; monitor and act on patient/guest satisfaction data.
• Utilize Sodexo tools/systems for menu management, production, food safety, and labor/financial reporting.
• Support inspections, surveys, and regulatory readiness; lead continuous improvement projects.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree