FT Food Lion To Go Lead

Ahold Delhaize•Raleigh, NC

15d

About The Position

Count on me – We know what to do, we make it easy, we do our part and we care! Job Title: Food Lion To-Go Lead Success Factors Job Code : 1300491 Department: Front End Reports To: Customer Service Manager Primary Purpose: Responsible for Click and Collect operations, making decisions which impact Food Lion To-Go associates and the level of service offered to our customers. Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

Requirements

A high school graduate or equivalent preferred
Ability to lead and manage a team
Excellent interpersonal, organizational, communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Ability to use computers, smart devices, and other communication systems required to perform job functions
Stand 100% of the time with occasional walking short distances
Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
Have sufficient visual ability to check ID cards.

Responsibilities

Lead all Food Lion To-Go operations, including training, coaching, associate development, and support with department staffing
Maintain effective iPhone schedules to meet business traffic requirements of on-line orders to minimize customer inconvenience
Providing leadership and motivation to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
Support the achievement of budgeted financial and operating results, including To-Go KPIs
Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, and friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations.
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
Controls store’s expenses through proper ordering, care for supplies and equipment
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Has a complete understanding of iPhone scheduling, interviewing, training, company information, and all other items deemed necessary to manage the Click and Collect operations
Observes and corrects all unsafe conditions that could cause associate or customer accidents
Reports all associate and customer accidents in accordance with established Food Lion procedures
Ensures compliance with local, state and federal regulations
Adheres to all company guidelines, policies and standard practices
Maintains security standards
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Provides feedback to Customer Service Manager on any To-Go operational or performance issues
Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Follow proper troubleshooting guidelines to resolve technical concerns and escalate opportunities to Customer Service Manager or Manager on Duty when systems are negatively impacted
Support Front End during downtime
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Demonstrate a drive to grow sales in the Food Lion To-Go department through customer experiences and educating associates and customers on Food Lion To-Go
Performs all other duties as assigned