Food & Fun Manager Department Head

Marriott Vacations Worldwide•Palm Desert, CA

8d•$78,000 - $85,000

About The Position

Leads and directs Food and Beverage and Activities teams, to include all culinary, beverage and activities operations. Oversees guest and associate satisfaction, maintains brand standards. Ensures all applicable Food and Beverage laws/regulations and safe food handling procedures are enforced and compliant. Develops and implements business plans for Food and Beverage and Activites. Meets or exceeds departmental financial goals.

Requirements

High school diploma or GED; 4 years experience in the Food and Beverage, culinary, recreation/activites or related professional area.
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, Recreation/Activities or related major; 2 years experience in the Food and Beverage, culinary, recreation/activities or related professional area.
Driving is required for this position; screening will be required.

Responsibilities

Manages and supervises all day-to-day operations.
Oversees all culinary, restaurant, beverage and room delivery and activites/recreation operations.
Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides excellent customer service to all guests and associates.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Schedules staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting customer relationships to retain business and increase growth.
Interacts with guests to obtain feedback on quality and service levels.
Responds to and handles guest problems and complaints effectively.
Participates in interviewing and hiring of team members with the appropriate skills.
Ensures associates are cross-trained to support successful daily operations.
Complies with all corporate accounting procedures.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solutions and solve problems.
Ensures effective departmental communication and information systems through logs, department meetings and property meetings.