Food Expeditor at Fish Out Of Water

ST JOE RESORT OPERATIONS LLC • Santa Rosa Beach, FL

42d • Onsite

About The Position

A restaurant expo, or expeditor, serves as an intermediate between customers and the kitchen staff. The expo position is a significant role, given that customer satisfaction depends heavily on how good he or she is at the job. This is a position that requires the individual to be both an independent decision-maker and a team player simultaneously.

Requirements

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, and communicate in basic English preferred.
• CPR Training (can be obtained after employment).
• Must be at least 18 years old (to serve alcohol).
• Detail oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant friendly way.
• Great communication skills.
• Ability to multi-task.
• Ability to get along with a variety of personality types, since the job requires working with restaurant employees and customers.
• Experience in a fast-paced restaurant environment is also essential.
• Expeditors work in high-stress environments where they must maintain a fast pace on a daily basis.
• Expeditors must professionally handle a variety of behaviours to ensure smooth process flow and a pleasant environment for the customer.
• Expediters may be required to stand for long hours and are exposed to hot kitchen environments on a daily basis.
• Must be able to lift 50lbs.
• Must be able to carry trays of food or drinks.
• Must be able to stay on feet for entire shift.
• Frequent walking, bending, stooping.

Nice To Haves

• Previous customer service experience preferred but not required.
• Willingness to help and a warm and friendly personality are also a definite plus.

Responsibilities

• Food expeditors communicate orders and information between the front of house and back of house, making sure that food is cooked in the right order, quickly, and presented to the customer as beautifully as possible.
• Ensure orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, runners run food to the table while it’s warm and ready.
• Explain special orders to the cooks, and tell servers when the kitchen is out of a particular menu item.
• In charge of the final presentation of the plate, making sure it is dressed and garnished.
• Ensure that orders get to their table as quickly and accurately as possible.
• Communicate with the culinary team on all orders; once they are ready they inspect the dish to confirm that it complies with restaurant food quality standards.
• Notifies runners to serve the orders to the appropriate tables/seat numbers.
• Responsible to ensure a fast and smooth flow of work between the front of house and back of house.
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees