American Girl Restaurant Food Expeditor (Part Time)

Mattel•Chicago, IL

7h•$17 - $20•Onsite

About The Position

The Food Expeditor is located at our American Girl Chicago Flagship Retail Stores and reports directly to the Café Manager and Asst. Café Manager. This role plays a critical role in ensuring seamless operations and exceptional guest experiences in our restaurant. You will serve as the crucial link between the kitchen and the dining room, facilitating the timely and accurate delivery of food, supporting our service team, and maintaining the inviting ambiance our guests expect. If you have a passion for hospitality, thrive in fast-paced environments, and love working as part of a team, we invite you to join us!

Requirements

0-1 year in the restaurant or hospitality industry (entry-level applicants encouraged if they bring strong teamwork and customer service skills)
Excellent verbal communication and interpersonal skills
Demonstrated ability to work collaboratively within a team
Strong organizational skills and ability to multitask efficiently in a dynamic environment
Proficiency with Point of Sale (POS) systems
Positive, adaptable attitude with a passion for delivering outstanding service
Attention to detail, particularly around food safety and cleanliness
Genuine enthusiasm for working with children and families

Nice To Haves

Serve Safe Certification (preferred certification)

Responsibilities

Greet and engage all customers with professionalism and courtesy within 30 seconds of arrival; promptly seat guests according to service standards.
Deliver food and beverages with proper etiquette, actively partner with ser when upsell menu items are needed, and maintain tables by refilling drinks, clearing, and resetting as required. Per company policy, only team members 21+ may serve alcoholic beverages.
Provide personalized attention through positive, friendly communication, especially in a child-friendly environment.
Utilize sound judgment in challenging service situations, escalating to supervisors as needed.
Accurately manage special requests and birthday celebrations.
Share information about store and restaurant events, ensuring program execution for activities, shopping events, and holiday celebrations.
Consistently demonstrate American Girl's MAGIC principles in guest interactions.
Efficiently complete daily tasks and side work while prioritizing customer service.
Help create a welcoming atmosphere through lighting, music, and table arrangement.
Work collaboratively with the team on delivering food, bussing, resetting tables, making/refilling beverages, and completing to-go transactions. Per company policy, only team members 21+ may serve alcoholic beverages.
Support team members in party and storewide events, stocking supplies, and special projects as directed by supervisors.
Adhere to all food safety standards including proper food handling, labeling, FIFO, temperature management, and cross-contamination avoidance.
Follow all safety and sanitation guidelines for workplace and personal hygiene.
Foster collaborative, positive relationships across departments and the store.
Actively seek and be receptive to feedback; help train, support, and motivate teammates.
Willingly assist in all areas: dining room, party room, host stand, wait stations, kitchen, and to-go areas.
Exhibit adaptability and teamwork, supporting coworkers and restaurant needs as required.
Thoroughly understand and adhere to all company, store, and department policies.
Proficiently complete POS transactions, including sales, voids, comps, and open/close procedures in accordance with company policy.
Maintain punctuality, appropriate dress code, and professional appearance at all times.
Comply with all expectations outlined in company handbooks, including attendance and schedule standards.