Food Delivery Packer

COTE Miami•Miami, FL

16d

About The Position

Cote Korean Steakhouse, located in the Miami Design District, is the carnivorous vision of proprietor Simon Kim that blends together the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. Cote serves the highest quality USDA Prime beef accompanied by an impeccable 1200+ label wine list and a suite of classic-but-creative cocktails. We are professionals committed to ensuring exceptional hospitality and service to our customers. At COTE, we follow a simple mantra: 🥩 + 🔥 + 🍸 = 😊 The Food Delivery Packer is responsible for ensuring efficient, accurate, and high-quality packing and handling of all takeout and delivery operations. This role supports delivery service in a full service kitchen that also executes in-house dining. To do so, the Food Delivery Packer prepares and stocks to-go wares supplies, stamps COTE branded to-go materials, packs all orders with care, stickers/labels to-go containers and coordinates timely handoffs to customers and delivery couriers in a courteous and accurate manner. They do all of this in a shared working space and collaborate with other departments such as Food Runners to ensure all customer needs across delivery and in-house dining are met. Acting as a key link between the kitchen and front-of-house teams, the Food Delivery Packer helps maintain food safety standards, manages allergen-specific orders, and upholds cleanliness and organization in storage areas. Additional responsibilities include assisting with food delivery packing station setup and breakdown, training other potential Food Delivery Packers and providing support across the restaurant as needed.

Requirements

Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English and/or Spanish.
Must be reachable by email and able to communicate via phone as well.
Communicates information effectively and efficiently.
Excellent organizational skills and attention to detail.
Possesses a positive, results-oriented, team-player mentality.
Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
Ability to under pressure and maintain professionalism when working under stress.
Knowledge of workplace safety procedures and local Department of Health standards.
Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
Must be of legal age to serve alcohol.
Certification for responsible alcohol service or ability to obtain within 6 months.
Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
Ability to execute steps of service in adherence with company policy.
Excellent interpersonal and customer service skills.
Excellent communication with management and teammates.

Responsibilities

Complete all assigned side work related to set up and breakdown of food delivery stations in the kitchen area.
Stock and organize supplies for food deliveries, and to-go and delivery operations before service begins.
Ensure coolers, and walk-ins are stocked, organized, and clean with to-go inventory.
Inventories and informs management or chefs when supplies are running low for food delivery items.
Prepares utensils, to-go bags, and items related to food delivery
Delivers to the designated drop off area and hands off to either the customer, courier or host/coat check department team member overseeing the food delivery pick-up zone.
Ensures food is served in accordance with safety standards (e.g. proper temperature).
Liaises between Front of the House and Back of the House team members.
Alerts Management and/or Chefs on duty if any food items are not prepared to the quality standards set by the company.
Reads the food order tickets and ensures that any customer with allergies is delivered the correct to-go food items in an accurate and timely manner.
Reports to each scheduled shift on time, in uniform, and ready to work.
Responsible for training new employees as assigned.
Assists other stations or areas of the restaurant when requested by management.