Food Court Manager

Hollywood Casino at the Meadows-posted 11 months ago
Full-time • Entry Level
Washington, PA
Performing Arts, Spectator Sports, and Related Industries
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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

  • Responsible for supervising and managing staff in the Food & Beverage Front of House department.
  • Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
  • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
  • Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Responsible for the overall achievement of department customer service goals.
  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Maintains cost control methods and procedures by monitoring consistent pars and inventory.
  • Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.
  • Oversees scheduling, breaks, floor plans, training, evaluating, and counseling team members on assigned shift.
  • Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members.
  • Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible.
  • Administers the overall activities of the Front of House restaurant operations and Beverage operations.
  • Ensures that available facilities are adequate for performance of duties by assigned personnel.
  • Maintains and instructs assigned personnel on safety policies and procedures; follows up to ensure that hazards are eliminated.
  • Monitors appearance of food served and communicates deviations from standard.
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
  • Maintains strict confidentiality in all departmental and company matters.
  • Bachelor’s degree (B.A./B.S.) or equivalent from four-year college or university; or four (4) years of related supervisory or managerial experience and/or training; or equivalent combination of education and experience.
  • Minimum three (3) years of previous supervisory experience required; prior supervisory experience in a full service or high-volume restaurant preferred.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Must have excellent customer service and interpersonal skills.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.
  • Day 1 Benefits
  • 401k Program
  • Company Perks
  • Career Opportunities
  • Advancement Programs
  • Scholarships
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