(USA) Food & Consumables Coach

Walmart•Snellville, GA

1d•Onsite

About The Position

The Food & Consumables Coach leads and develops teams by teaching, training, and actively listening to associates, providing feedback, and collaborating on store operations, merchandising, and company initiatives. This role involves leading change efforts, setting clear expectations, and communicating business objectives. The Coach models exceptional customer service, manages customer service initiatives, resolves customer issues, and implements action plans for improvement. Key responsibilities include driving financial performance and sales for the designated store area by reviewing P&L statements, managing budgets, forecasting, controlling expenses, ensuring effective merchandise presentation, managing inventory flow, and developing strategies to mitigate shrink and achieve sales and profit goals. The position also involves providing supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing achievements, fostering a belonging mindset, and recruiting talent. The Coach coordinates and oversees job-related activities, maintains stakeholder relationships, supports business plans, identifies goals, builds accountability, addresses improvement opportunities, and promotes continuous learning. Compliance with company policies, mission, values, and ethics, including supporting the Open Door Policy, is also essential. The role emphasizes building high-performing teams, embracing diversity, fostering a culture of belonging, attracting and retaining talent, acting with integrity, prioritizing customer service, making data-driven decisions, and driving continuous improvements through curiosity and new technologies.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams effectively by teaching, training, and actively listening to associates.
Tour stores and provide feedback (TourtoTeach).
Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts.
Provide clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
Model and demonstrate exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
Manage and support customer service initiatives (e.g., store of the community, community outreach programs).
Ensure customer needs, complaints, and issues are successfully resolved.
Develop and implement action plans to correct deficiencies and provide process improvement leadership.
Drive the financial performance and sales of the designated store area.
Review and evaluate P&L (Profit Loss) statements.
Manage and assist in budgeting, forecasting, and controlling expenses in the designated business area.
Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring.
Assign duties, set clear expectations, and provide associate recognition.
Communicate expectations consistently and effectively.
Promote a belonging mindset in the workplace.
Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
Coordinate, complete, and oversee job-related activities and assignments.
Develop and maintain relationships with key stakeholders.
Support plans and initiatives to meet customer and business needs.
Identify and communicate goals and objectives.
Build accountability for and measure progress in achieving results.
Identify and address improvement opportunities.
Demonstrate adaptability and promote continuous learning.
Ensure compliance with company policies and procedures.
Support company mission, values, and standards of ethics and integrity.
Utilize and support the Open Door Policy.
Provide direction and guidance on applying policies in executing business processes and practices.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates, with tuition, books, and fees completely paid).