Food & Beverage Team Leader

Sazerac Company•Frankfort, KY

9d•Onsite

About The Position

The Visitor Center Team Leader – Food & Beverage is responsible for supervising and facilitating all Food and Beverage Program activities that occur at Buffalo Trace Distillery. The leader is charged with making sure the Café is always aesthetically pleasing, well stocked, and show ready. This leader strives to create a positive and fun experience for all visitors and team members at Buffalo Trace. Use PDS as a tool to monitor performance and evaluate own skills. Participate in PDS discussions with supervisor to prepare for future growth within the company. Identify key team members for potential growth and work with them on skill development. Always model excellent customer service to both internal and external stakeholders. Develop and reinforce customer service standards and training. Monitor interactions between Food and Beverage staff and key stakeholders to offer both recognition and accountability where appropriate. Address concerns (in person, online and through comment cards) from customers and staff in a timely manner and provide Manager recommendations. Address any concerns with specific staff as dictated by department policy and HR. Focus visitor interactions on priority brands for Buffalo Trace Distillery and make each interaction with visitors a springboard to become raving fans of these products. Use quality Food and Beverage experiences to reinforce brands during consumer events Improve Café selection and work on inventory cost reductions. Responsible for maintaining the appropriate inventory of all non-alcohol related merchandise based on current and forecasted demand. Research and recommend new items for the Café which fits consumer demand and the BTD brand. Manage positive vendor relationships. Ensure the Café is stocked and aesthetically pleasing. Employ merchandizing techniques and train staff to increase per person expenditure year over year. Oversee Café area daily tasks and provide directions to staff. Spend majority of time providing visible leadership on the floor. Opens and closes the Café when scheduled. Develop and performs opening duty checklist. Conduct morning walk around and efficient closing duties. Maintain effective communication with staff to provide excellent customer service and visitor experience. Monitor staffing levels and redirect as necessary. Observe customer and staff interactions - address or elevate issues in the moment. Collaborate with Safety to develop and implement an Emergency Response Program. Foster a team environment. Grow sales volume, manage and optimize the cost of goods and overheads - while delivering the highest quality products. Monitor daily cash handling, inventory control, and register transactions. Demonstrate and reinforce persuasive selling techniques with Gift Shop staff. Take the lead on "problem-solving" for unusual or special situations in the absence of the Manager. Ensure repeat visitors through excellent customer service and unique and enriching experiences. Contribute quarterly marketing reports, analyze visitor data, and make recommendations for improvements. Participate in the annual marketing plan of work brainstorming and make recommendations to increase visitation. Participate in social media team and remain up to date on trends and technology to increase online engagement. Ensure repeat visitors through excellent customer service and unique and enriching experiences. Contribute to quarterly marketing reports, analyze visitor data, and make recommendations for improvements. Participate in the annual marketing plan of work brainstorming and make recommendations to increase visitation. Participate in social media team and remain up to date on trends and technology in order to increase online engagement. Utilizing approved formulas, support Manager in the hiring process for Food and Beverage staff. Develop timelines for staff hiring and manage the process including job posting, reviewing resumes, and recommendations for hiring. Maintain proper staffing levels throughout the year to ensure adequate coverage based on forecasts. Analyze visitor data and trends and adjust the plan accordingly. Onboard, train and coach Food and Beverage Staff.. Reinforce ongoing responsibilities, priorities, and tasks of Visitor Center positions with staff. As needed, assign daily tasks; ensure appropriate breaks and balance of workload. Assist with offsite events and miscellaneous requests such as donation gift baskets

Requirements

Ability and willingness to work non-traditional hours (nights/weekends)
Excellent oral & written communication skills
High School diploma or GED equivalent
Demonstrate the ability to work as a team as well as self-directed
Strong planning and organizational skills
Bachelor's Degree
Ability to project a professional image
Ability to communicate with all levels of an org
Ability to handle multiple tasks at one time
Experience working in the food and beverage industry
Serv safe food management certificate
Ability to pick up and/or move objects up to 50 pounds without assistance.
Ability to work 8 hour shift
In-person job attendance
Strong communication skills
Ability to read and write
Ability to pay attention to detail
Noise level at work station is moderate (business office with computer printers)

Nice To Haves

Working knowledge of MS Office Products (Word, Excel and Outlook)
3 years Supervisory experience
1 year Experience consulting, managing and setting up VIP Guest Visits

Responsibilities

Supervising and facilitating all Food and Beverage Program activities
Making sure the Café is always aesthetically pleasing, well stocked, and show ready
Creating a positive and fun experience for all visitors and team members
Use PDS as a tool to monitor performance and evaluate own skills
Participate in PDS discussions with supervisor to prepare for future growth within the company
Identify key team members for potential growth and work with them on skill development
Always model excellent customer service to both internal and external stakeholders
Develop and reinforce customer service standards and training
Monitor interactions between Food and Beverage staff and key stakeholders to offer both recognition and accountability where appropriate
Address concerns (in person, online and through comment cards) from customers and staff in a timely manner and provide Manager recommendations
Address any concerns with specific staff as dictated by department policy and HR
Focus visitor interactions on priority brands for Buffalo Trace Distillery and make each interaction with visitors a springboard to become raving fans of these products
Use quality Food and Beverage experiences to reinforce brands during consumer events
Improve Café selection and work on inventory cost reductions
Responsible for maintaining the appropriate inventory of all non-alcohol related merchandise based on current and forecasted demand
Research and recommend new items for the Café which fits consumer demand and the BTD brand
Manage positive vendor relationships
Ensure the Café is stocked and aesthetically pleasing
Employ merchandizing techniques and train staff to increase per person expenditure year over year
Oversee Café area daily tasks and provide directions to staff
Spend majority of time providing visible leadership on the floor
Opens and closes the Café when scheduled
Develop and performs opening duty checklist
Conduct morning walk around and efficient closing duties
Maintain effective communication with staff to provide excellent customer service and visitor experience
Monitor staffing levels and redirect as necessary
Observe customer and staff interactions - address or elevate issues in the moment
Collaborate with Safety to develop and implement an Emergency Response Program
Foster a team environment
Grow sales volume, manage and optimize the cost of goods and overheads - while delivering the highest quality products
Monitor daily cash handling, inventory control, and register transactions
Demonstrate and reinforce persuasive selling techniques with Gift Shop staff
Take the lead on "problem-solving" for unusual or special situations in the absence of the Manager
Ensure repeat visitors through excellent customer service and unique and enriching experiences
Contribute quarterly marketing reports, analyze visitor data, and make recommendations for improvements
Participate in the annual marketing plan of work brainstorming and make recommendations to increase visitation
Participate in social media team and remain up to date on trends and technology to increase online engagement
Utilizing approved formulas, support Manager in the hiring process for Food and Beverage staff
Develop timelines for staff hiring and manage the process including job posting, reviewing resumes, and recommendations for hiring
Maintain proper staffing levels throughout the year to ensure adequate coverage based on forecasts
Analyze visitor data and trends and adjust the plan accordingly
Onboard, train and coach Food and Beverage Staff
Reinforce ongoing responsibilities, priorities, and tasks of Visitor Center positions with staff
As needed, assign daily tasks; ensure appropriate breaks and balance of workload
Assist with offsite events and miscellaneous requests such as donation gift baskets