Food & Beverage Supervisor, Serrano Buffet

San Manuel•Highland, CA

3d•Onsite

About The Position

Under the direction of the Assistant Manager, Food and Beverage, the Supervisor, Food and Beverage is responsible for the efficient scheduling and oversight of subordinate employees with the purpose of improving the quantity and quality of work done continuously and ensuring efficient and economical work operations. This roles functions include a range of duties and responsibilities involving planning, organizing, and dealing effectively with employee management concerns.

Requirements

Associate’s degree in hospitality management, food service, business, or a related field is required.
Minimum of two (2) years of restaurant, customer service or related experience required.
Related, relevant, and/or direct experience may be considered in lieu of the minimum educational requirements indicated above.
Proficient in Microsoft Office – Microsoft Outlook, Excel and Word are preferred.
Must possess strong leadership and people management skills with the ability to successfully collaborate with and motivate others.
Must be able to delegate, multi-task, lead, and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
Must maintain a strict level of confidentiality and act consistently with all legal and regulatory requirements and in compliance with relevant laws and regulations.
Must be able to read, write and communicate in the English language.
Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
Must be able to have clear and effective communication with guests and team members.
Must be able to work under pressure by staying calm and efficient during busy period(s).
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Must obtain and maintain Responsible Beverage Service (RBS) certification.
Must obtain and maintain ServSafe certification.
Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.

Responsibilities

Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Enterprise service standards.
Prioritizes the training and understanding of all line-level positions to ensure they can maintain and elevate our brand standards to the highest level while increasing overall guest satisfaction.
Collaborates with venue leadership to develop and execute department initiatives that build sales, profitability, and cost control.
Ensure the communication and execution of department-wide fiscal and operational goals.
Meets and maintains all safety and health requirements according to applicable codes, tracks the completion of required department-wide training, and ensures food is served in a healthy, safe, and timely manner.
Determines materials, equipment, and facilities needed for efficient operations.
Ensures the cleanliness, organization & preparedness of the immediate workspace & adjacent areas.
Ensures safety and security standards are in place and followed.
Performs other duties as assigned to support the eﬃcient operation of the department.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.