Food & Beverage Floor Supervisor at the Crosby Street Hotel
About The Position
Reporting to the Food & Beverage Manager, the Food & Beverage Supervisor is responsible for overseeing the daily operation and service standards across all Food & Beverage outlets, including the restaurant, bar, in-room dining, and hotel amenity spaces. This role plays a key leadership function in delivering exceptional guest experiences, supporting banquet and special event operations, and driving operational and financial performance. The ideal candidate is a hands-on leader who thrives in a luxury environment, demonstrates strong operational expertise, and inspires excellence within their team. Schedules may vary based on business needs and include evenings, weekends, holidays, and special events.
Requirements
- Minimum 2 years of Food & Beverage leadership experience in a luxury hotel or fine dining restaurant
- Strong leadership, communication, and organizational skills
- Experience with POS systems (Micros, Aloha, or similar)
- Proficiency in Microsoft Office
- NYC Food Handler’s Certificate required (or ability to obtain)
Nice To Haves
- Banquet and private event experience strongly preferred
- TIPS certification preferred
- Passion for hospitality and commitment to excellence
Responsibilities
- Lead daily service operations, ensuring the highest luxury hospitality standards
- Maintain a strong presence on the floor, supporting team members and engaging with guests
- Anticipate guest needs and deliver personalized, intuitive service
- Handle guest concerns professionally, ensuring prompt resolution and follow-up
- Ensure team awareness of VIP guests and special requests
- Continuously evaluate and enhance service standards and operational efficiency
- Support the planning and execution of private events, banquets, and special functions
- Oversee event setup, service flow, staffing, and breakdown
- Collaborate with culinary, events sales, and hotel leadership to ensure seamless execution
- Act as floor leader during events to ensure exceptional service and operational excellence
- Lead, coach, and motivate service team members to achieve excellence
- Conduct daily briefings, training, and performance coaching
- Assist with recruitment, onboarding, and retention of high-performing team members
- Ensure proper staffing levels and adherence to service standards
- Foster a positive, professional, and collaborative work environment
- Support labor management, scheduling, and payroll review
- Assist with inventory management and cost control initiatives
- Ensure accurate reporting, cash handling, and operational documentation
- Support departmental revenue goals while maintaining luxury service standards
- Ensure compliance with all company policies and NYC health and safety regulations
Benefits
- Comprehensive medical, dental, and vision insurance
- Paid time off, including vacation, personal days, and holidays
- Transit benefit program
- Free staff meals on shift
- Career development and growth opportunities within Firmdale Hotels, including annual education reimbursement
- In house uniform cleaning services
- Staff appreciation events and programs
- Departmental and company-wide incentive opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
