Food & Beverage Supervisor (La Trattoria & Town Center)

Fisher Island Club•Fisher Island, FL

About The Position

Are you a hospitality professional with experience in Culinary and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Beach supervisor. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. The Beach Club Supervisor’s primary responsibility is the supervision of the Beach Club Restaurant/Bar /Pool and Beach Floor at Fisher Island Club, to ensure that the club’s high standards are achieved and maintained within budgetary limitations. The ideal candidate will be an inspirational role model by his/her team members and is a top professional in the field with a passion for the service. This includes all practices, procedures, training and guest satisfaction levels. A procedural approach to managing the entire beach club must be employed, utilizing modern supervision principles as well as incorporating technological innovations where practical in order to deliver top quality guest service. In accordance with Fisher Island Club’s philosophy, all team members work together sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests and customers.

Requirements

Bachelor’s degree in Hospitality Management degree and two years luxury service and management experience; or
Minimum of two to three years’ experience as a Manager/Assistant in a medium size (250+ rooms) high volume, 3 meal restaurants in luxury hotel or resort.
Alcoholic beverage certification
Food safety certification.
Strong interpersonal, managerial and leadership skills required
Strong organizational and time management skills required
Ability to manage change effectively
Ability to conceptualize the mission
Clear, concise written and verbal communication skills
Experience making presentations in front of groups
Track record promoting an atmosphere of teamwork
Experience communicating, training, and managing multi-lingual staffs
Instill a guest service “can-do” attitude in all employees
Experience training and developing employees with limited experience
Coach employees how to resolve and de-escalate conflicts in a calm and organized manner
Strong customer service and reasoning skills
Strong and creative problem-solving skills with exceptional detail in follow-up
Strong budgetary, projections, and cost control skills
Follow/enforce company policies and procedures
Ability to quickly evaluate alternatives and decide on a plan of action
Teach suggestive selling techniques
Juggle and balance needs of the organization
Proactive, Team Player, Problem Solver
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to work odd hours, nights, weekends and holidays
Ability to work under pressure and handle stress
Work is not performed in an office environment and requires extended periods of walking and or standing.
Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs.
Frequently required to stand, walk, stoop, kneel, crouch or crawl
Occasionally required to sit and climb or balance
Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus

Responsibilities

Lead by example utilizing a “hands-on” approach to management.
Establish and develop a highly motivated, front of house team with the highest ethical standards that delivers a memorable service and product.
Facilitate an environment in which team members are comfortable utilizing the open-door policy
Trains, supervises, schedules and evaluates the work of the front of house staff at the Beach Club
Plans menus with Sous Chef and Director for the Beach Club and for special occasions and events
Ensures that high standards of sanitation, personal appearance and hygiene, cleanliness and safety are maintained throughout all club areas at all times
Safeguards all food-preparation employees by implementing training to increase their knowledge about safety, sanitation and accident-prevention, and overall restaurant operation principles
Uphold and maintain standard service techniques, food and beverage presentation that help to assure consistently high quality and to minimize cost; exercises portion control for all items served and assists in establishing menu selling prices
Prepares necessary data for applicable parts of the budget; projects annual food, labor and other costs and monitors actual financial results; takes corrective action as necessary to help assure that financial goals are met
Hosts Beach Club Daily Stand-Up meetings and attends Food and Beverage staff and management meetings
Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, glassware, flatware and china, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for
Maintains the dining room reservation system
Implements an ongoing marketing program to increase dining room business
Consults with the Director of Beach Club Operations about all aspects of the club operation
Directly supervise employees serving members and guest to the LQA standards
Evaluates service to ensure that quality provided meets the LAQ standards are consistently attained
Interacts with applicable staff members to assure that service consistently exceeds the expectations of members and guests
Develop and maintain good communication and work relationships in all areas of the club
Assist in development of policies and procedures to enhance and measure quality; continually updates written policies and procedures to reflect state-of-the-art techniques, equipment and terminology
Assist with recruiting; evaluates job performance of service staff; coaches, rewards and disciplines staff in a fair and within legal compliance
Establishes and maintains a regular cleaning and maintenance schedule for all front of house areas and bar
Motivates, builds morale, and provides professional development opportunities for all service staff including cross-training
Maintain a 90% presence on the dining and bar areas during service, touching tables, follow-up on special request, welcome members and inquire about experience
Executes safety training programs; manages OSHA-related aspects of kitchen safety and maintains; report unsafe working conditions immediately.
Liaise with government regulating agency i.e. Health Inspector as necessary