Food & Beverage Staffing Manager

ASM Global•Lincoln, NE

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Food & Beverage Staffing Manager for the Pinnacle Bank Arena. This position is essential in coordinating and scheduling Food & Beverage staff, NPO groups and all other staff needed. The Concessions Staff Manager will ensure proper staffing levels for all events. This individual will hire and train staff, schedule staff for events, organize and oversee payroll, maintain uniform inventory and maintain staff permit records.

Requirements

High School Diploma or equivalent (i.e. GED)
Minimum of two years of previous customer service experience
Strong Interpersonal skills; analytical & detail oriented
Strong computer skills, i.e. PowerPoint, Excel, Word, able to type no less than 50 wpm
Technologically savvy, with high proficiency in all Microsoft Office programs.
Flexibility, ability to work extended or irregular hours to include nights, weekends, & Holidays
Willing to accept change, new procedures, & constructive comments
Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations
Initiative in identifying and resolving problems timely & effectively
Strong leadership skills are a must.
Excellent client relationship management skills
Must have professional demeanor attitude.
Must be professional with confidential information regarding any aspects of the company or staff
Strong written, verbal and interpersonal skills
Ability to function in a fast-paced, team-oriented environment
Willingness to help and assist where needed throughout entire F&B Department
Must be able to work independently with little or no supervision
Interest in self-development & desire to learn
Ability to stand & walk for long periods of time
Sitting in a small office environment for extended period of time.
Data entry on the computer keyboard with repetitive hand/finger motions.
Use hands to finger, handle, or feel and reach with hands and arms
Walking, bending, lifting, reaching, and repetitive motions for an extended period of time.
May be exposed to variable temperatures, including extreme hot and cold, depending on season.
Work is indoor and outdoor
May be required to work in confined and/or narrow spaces.

Responsibilities

Assist department managers as directed
Responsible for managing check in /uniform room for part time staff.
Directs staff to location working based on schedules from department managers.
Reports scheduling issues to department managers immediately.
Responsible for maintaining accurate inventory of all uniforms.
Maintains Manager Serv Safe certification as well as Serv Safe Alcohol, Serv Safe Allergens, as well as any required City, County and/or State certifications.
Keeping record of all food and liquor permit for city and state for part time staff
Follows all the rules and regulations which apply to Legends Global at Pinnacle Bank Arena.
Coordinates scheduling for Part time staff, Non Profit Groups, Temp Agency Staff as well as any other 3rd Party Contractors
Prepare schedules using Scheduling Software to input schedules, update changes, edit hours/shifts and other adjustments as needed
Recruit and maintain data base for all Non-Profit Groups.
Prepares a list per event of what locations Non-profit Groups worked and report to accounting.
Communicate scheduling issues to F&B Operations Managers
Demonstrate an ability to mitigate any scheduling conflicts, adjust schedules based on employee leave requests, call-offs and availability
Maintains Call off/Absence Spreadsheet
Responsible for printing all necessary “Check In” paperwork for each event
Works with Food & Beverage Managers in recruiting, training, and staffing all concessions areas
Works with Food & Beverage Managers to maintain staff training manual including SOPs
Provide excellent customer service to all clients and vendors
Effective communicator, have flexibility with scheduling, a sense of urgency, able to multi-task, sharp with a professional demeanor
Work with staff with patience and empathy to keep staff engaged