Food & Beverage Service Team Member | Wilson Country Club

McConnell Golf•Wilson, NC

3d•$11

About The Position

Wilson Country Club is seeking Service Team Members to join our team and provide food and beverage service to club members and guests. The Food & Beverage Service Team Member is a key front-line team member responsible for delivering exceptional service to members and guests across all dining areas, including the main dining room, banquet and event spaces, poolside cabanas, and the turn/Grovers station. This role involves taking and serving food and beverage orders, setting and clearing tables, maintaining cleanliness, and ensuring a welcoming and enjoyable experience at every service point. The ideal candidate is friendly, efficient, detail-oriented, and committed to upholding high standards of hospitality and professionalism in a fast-paced environment. Full-time positions offer outstanding benefits including medical, dental, vision, life, 401(k), paid time off, and a daily complimentary staff meal. Wilson Country Club is a McConnell Golf Property. To learn more about the club, please visit our website at wilsoncountryclub.com. To learn more about McConnell Golf, please visit www.mcconnellgolf.com .

Requirements

Grade 12 education.
Two years of comparable wait service experience preferred.
The ability to read, write and execute basic math skills.
Greet and acknowledge members and guests.
Is knowledgeable about the menu, buffet and wine list.
Ability to time the service of each course.
Learns members’ names and their special preferences.
Knowledge of wines and spirits.
Knowledge of and ability to perform required role during emergency situations.
Food safety certification.
Of legal age to serve alcoholic beverages.
Alcoholic beverage certification.
Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
Push, pull or lift up to 50 pounds.
Continuous repetitive motions.
Work in hot, humid and noisy environment.

Responsibilities

Greet all members and guests promptly with a friendly and welcoming attitude.
Set up side stations and complete assigned prep work before service begins.
Attend pre-meal meetings as requested by management.
Distribute menus and answer any questions about the offerings.
Suggest daily specials, food pairings, and wine selections.
Take accurate food and drink orders and enter them into the POS system.
Place orders with the kitchen, including any special instructions.
Serve meals and beverages in a timely and courteous manner, presenting each course properly.
Present dessert menus and suggest after-dinner drinks or coffee.
Clear used dishes, reset tables between courses, and maintain a clean, organized station.
Process guest checks accurately, including account numbers, tips, and charges.
Present and handle bills according to SOPs, including member charges and credit cards.
Thank guests and invite them to return.
Provide full-service dining with proper pacing and etiquette.
Set and reset tables with correct place settings and cleanliness.
Support dining room flow by communicating with the host stand and kitchen staff.
Report any guest issues or complaints to supervisors immediately.
Set up and break down banquet/event spaces per layout and instructions.
Serve plated meals, buffets, or cocktail-style events efficiently and professionally.
Communicate with event leads and kitchen staff for timing and adjustments.
Serve food and beverages to guests relaxing poolside or in cabanas.
Monitor guest needs proactively, clearing items and offering refills as needed.
Ensure the pool area remains clean and that all service is performed safely outdoors.
Provide quick, friendly service to golfers and guests on the go.
Prepare and serve grab-and-go snacks and beverages.
Keep the area clean, stocked, and ready for high traffic times.
Perform assigned cleaning and reset tasks at the end of each shift.
Clear and clean tables, side stations, and service areas.
Ensure proper closing procedures are followed and tip forms are submitted, if applicable.
Always follow state and local laws regarding alcohol service.
Consistently follow club policies and safety procedures.
Uphold high standards of hygiene, presentation, and member service.
Perform any other duties assigned by the Dining Room Manager or Food & Beverage Managers as needed.