Food & Beverage Project Manager

Live Nation Worldwide • Philadelphia, PA

14h

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker Develops and oversees overhead expense budgets for fixed and variable expenses Works with General Manager, to assist in the preparation of annual operations budget Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary Ensure optimum operating condition of all facility equipment Investigates and resolves guest related complaints Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained Creates and implements effective recruiting programs for event staff Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding Manages any and all training programs and ongoing development of event staff Commit to providing a safe and enjoyable facility for guests and employees Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events Effectively manages and approves all payroll for in-house departments Administrative work including invoicing, tracking of show expenses and reporting, day to day administrative duties as necessary This position oversees and ensures the execution of all operating department compliance policies and procedures Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities Other duties as assigned

Requirements

• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years’ experience as House/Operations Manager or a comparable role in events or hospitality industry
• Experience dealing with police and public officials
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
• Strong administrative skills and organizational skills
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential

Nice To Haves

• Experience using Workday or time keeping systems is a plus
• Carries and active Guard card or PSO card is preferred

Responsibilities

• Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
• Must ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
• Recruits, hires, trains and supervises part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker
• Develops and oversees overhead expense budgets for fixed and variable expenses
• Works with General Manager, to assist in the preparation of annual operations budget
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Ensure optimum operating condition of all facility equipment
• Investigates and resolves guest related complaints
• Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained
• Creates and implements effective recruiting programs for event staff
• Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
• Manages any and all training programs and ongoing development of event staff
• Commit to providing a safe and enjoyable facility for guests and employees
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
• Effectively manages and approves all payroll for in-house departments
• Administrative work including invoicing, tracking of show expenses and reporting, day to day administrative duties as necessary
• This position oversees and ensures the execution of all operating department compliance policies and procedures
• Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities
• Other duties as assigned

Benefits

• HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH : 401(k) program with company match, stock reimbursement program
• FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS : Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees