Food & Beverage Outlets Director

Hyatt • Atlanta, GA

398d

About The Position

The Food & Beverage Outlets Director at Hyatt is responsible for overseeing the operations of various food and beverage outlets within the hotel, including restaurants, lounges, coffee bars, and banquet facilities. This role involves strategic planning, employee development, and ensuring high standards of service and guest satisfaction.

Requirements

• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Service oriented style with professional presentation skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• High energy, entrepreneurial spirit, motivational leader
• Proven track record in high volume concept
• Effective communicator
• Ability to provide exceptional customer service and improve the bottom line
• Clear concise written and verbal communication skills
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts

Responsibilities

• Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
• Implement and maintain food & beverage sales/marketing programs
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll
• Coordinate outlet operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and employee satisfaction
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Coach and counsel employees to reflect Hyatt service standards and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: No Education Listed