Food & Beverage Outlet Supervisor

Mohegan Sun • Wilkes-Barre, PA

1d

About The Position

Monitors casino food and beverage outlets and administers the policies and procedures set forth by Mohegan Pennsylvania. Responsible for the daily activities of food and beverage department personnel. Sets and maintains service and quality standards throughout all the outlets. Ensures full training of the food and beverage team members. Responsible for front of house operations including hiring, training, scheduling, supervising, food and beverage quality, service standards and product development. Performs special services as required. Recommends performance as well as termination decisions in conjunction with disciplinary process. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. Knock, knock. Hear that sound? That's opportunity! What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

Requirements

• Previous supervisory experience in food and beverage preferred.
• Two years’ alcohol and food server, bartender or butler experience in a high volume, casino floor environment.
• Must possess labor scheduling aptitude and experience.
• Must have strong organizational, managerial and communication skills.
• Must be able to work various shifts and flexible hours.

Responsibilities

• Monitors casino food and beverage outlets and administers the policies and procedures set forth by Mohegan Pennsylvania.
• Responsible for the daily activities of food and beverage department personnel.
• Sets and maintains service and quality standards throughout all the outlets.
• Ensures full training of the food and beverage team members.
• Responsible for front of house operations including hiring, training, scheduling, supervising, food and beverage quality, service standards and product development.
• Performs special services as required.
• Recommends performance as well as termination decisions in conjunction with disciplinary process.
• Performs other related duties as assigned.
• Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.
• Promotes superior guest service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed