Food & Beverage Outlet Supervisor (Full Time)

Omni Hotels & Resorts•Rancho Mirage, CA

7d•$25

About The Position

This position is responsible for ensuring proper training and supervision of Food & Beverage Staff. The F&B supervisor is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Requirements

1 year of food and beverage supervisory or management experience is preferred
Must have the ability to manage deadlines effectively
Understanding of food and beverage financials including cost and par controls is preferred
Must have strong attention to detail, as well as, strong customer service skills
Must be able to work a flexible schedule, including weekends and holidays
Must know emergency procedures and work to prevent accidents
Must possess a valid Food Handlers/ServSafe Card, TIPS & RBS Certification

Responsibilities

Motivate and lead sales associates to achieve and exceed monthly sales goals/capture rate.
Lead the associate team. Observe and coach their selling behaviors. Lead by example through delivering great customer service using creative selling techniques, suggestive selling..
Implement selling strategy and product training techniques for all Sales Associates in order to achieve sales objectives. Track conversion rates and daily goals. Implement contests and/or sales incentives on a monthly basis and recognize top performers. Develop an enthusiastic approach to suggesting other shops and their merchandise as a cross marketing tool.
Develop associate’s visual merchandising skills by involving them in product displays and remerchandising.
Work with Outlet Manager to plan and execute special events, including Peet’s Promotions. Show initiative with driving traffic/business from in-house guests.
Implement weekly tasks and work assignments for each Sales Associates. Including daily side work and weekly special cleaning logs .
Run weekly inventory reports and communicate results with Outlet Manager. Also track trends, requests, best sellers and slow movers. Also manage defective or damaged merchandise and potential mark downs/aging.
Assist Outlet Manager in recruiting and hiring new staff members. Take an active role in the interview process and yearly performance evaluations of staff.
Assist Outlet Manager with Monthly MOS audits of all staff according to company SOP.
Partner with Outlet Manager to create and maintain adequate inventory levels for each season.
Assist in annual budget preparation with Outlet Manager by discussing staffing levels, merchandise assortment, store layout, store operations, revenue projections and opportunities.
Hold staff to the highest standards of professional appearance/dress code, attendance, parking policy, phone etiquette and use of company equipment.