Food & Beverage Operations Manager

Legends•Worcester, MA

34d•$45,000 - $50,000

About The Position

Include the following. Other duties may be assigned. Prepares or assists with preparation of a daily report of business transactions. Prepares nightly deposits and reconciliations Supervises and schedules ticket sellers and completes weekly payroll. Processes group sales orders and complimentary ticket requests. Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner Maintains communication with ticket company representatives for updates and/or revisions in computer operations Assists or prepares cash banks and accurate inventory of all tickets distributed and available for sale. Assists with preparation of the final Box Office statement for settlement of each event Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public Maintains and processes suite tickets holders for each event. Maintains accurate count of tickets sold, money received from ticket sellers and change banks Sells tickets as needed Efficiently and courteously answer questions concerning prices, seating and events. Gives information concerning coming attractions. Supervisory Responsibilities: Assists the Box Office Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Requirements

High school diploma or GED required
1 to 2 years box office related experience preferred
Excellent communication, problem solving, and organizational skills required
Demonstrated knowledge of financial procedures, including record keeping and reconciliation
Knowledge of supervisory principles and practices
Excellent customer service and public relations skills
Ability to count money, make change
Experience with Excel spreadsheets desired
Experience with computerized ticket systems, such as Ticketmaster preferred

Responsibilities

Prepares or assists with preparation of a daily report of business transactions.
Prepares nightly deposits and reconciliations
Supervises and schedules ticket sellers and completes weekly payroll.
Processes group sales orders and complimentary ticket requests.
Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner
Maintains communication with ticket company representatives for updates and/or revisions in computer operations
Assists or prepares cash banks and accurate inventory of all tickets distributed and available for sale.
Assists with preparation of the final Box Office statement for settlement of each event
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
Maintains and processes suite tickets holders for each event.
Maintains accurate count of tickets sold, money received from ticket sellers and change banks
Sells tickets as needed
Efficiently and courteously answer questions concerning prices, seating and events. Gives information concerning coming attractions.
Assists the Box Office Manager with management of Ticket Sellers.
Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.