Food & Beverage Manager - Ambassador Hotel OKC

Coury Hospitality•Oklahoma City, OK

About The Position

Ambassador Hotel Oklahoma City, Autograph Collection blends sophistication, history, and contemporary luxury in the heart of Oklahoma City. Housed in a beautifully restored 1920s building, our hotel offers 54 stylish guest rooms, an elevated rooftop bar, O Bar, with sweeping city views, and The Chalkboard, an upscale American bistro experience. Curators at the Ambassador OKC take pride in delivering exceptional service and personalized experiences, all while working in a vibrant, culture-driven environment that encourages growth and creativity. Summary: The Food and Beverage Manager sets and achieves the highest standards in all areas of restaurant operations, including team member experience, guest experience, and financial results. They oversee the training and development of all restaurant team members and lead the way in providing exceptional food in a safe, clean, and inviting atmosphere.

Responsibilities

P&L Authority: Maintains profit and loss authority over the assigned location.
Service Flow Management: Manages the reservation system, flow of service, staff scheduling, schedule adjustments, and attendance notices.
Staff Briefings: Facilitates staff briefings prior to all shifts and must be a subject matter expert on all menu items and general guest information.
Talent Identification: Identifies talent both internally and externally, interviews, hires, and on-boards new associates with the intention of finding future leaders.
Performance Monitoring: Monitors staff performance, trains and develops associates through one-on-one discussions, performance evaluations, and hands-on education to prepare them for future career opportunities.
Motivation and Recognition: Motivates, inspires, and challenges the team to achieve at their highest level. Recognizes and rewards excellent performance, while coaching and documenting to improve or remove low performers.
Company Mission and Values: Encourages staff to embrace the company's mission and values. Displays passion for hospitality, guest service, and quality improvement, striving to enhance the overall dining experience.
Policy Knowledge: Maintains current knowledge of company and departmental policies and procedures, communicating expectations to staff.
Guest Service: Promotes excellent guest service and handles guest concerns promptly and professionally. Ensures associates conduct themselves professionally, aware that their actions are within guest view.
Cleanliness and Sanitation: Maintains restaurant cleanliness in accordance with company standards. Ensures sanitation standards comply with OSHA regulations and local health and safety codes. Participates in daily safety and cleanliness inspections and assigns cleaning tasks to associates during slow periods.
Equipment Maintenance: Ensures restaurant equipment is properly maintained and safely operated, emphasizing safety and security standards.
POS Management: Understands and performs managerial functions with the POS system, ultimately responsible for all cash handling and accountability.
Marketing and Promotions: Assists with marketing and promotional programs to build restaurant sales.
Scheduling: Writes timely schedules that meet the financial needs of the business while ensuring excellent guest experience.
Payroll: Approves payroll hours daily and weekly for all restaurant personnel.
Operational Roles: Performs duties of Host, Server, Server Assistant, and Food Runner when needed.
Communication: Communicates daily with the President, General Manager of the hotel, and the VP of Culinary Operations.
Side Work Enforcement: Enforces adherence to all side work.
Kitchen Relationship: Maintains a positive working relationship with kitchen staff.
Additional Responsibilities: Additional tasks and responsibilities may be assigned at the discretion of the Hotel General Manager.