About The Position
Responsible for assisting the Food & Beverage Director in managing all personnel and daily operations of all Resort F&B outlets. Oversees the quality service of food, timeliness of food service, and staff productivity to ensure that it meets hotel quality standards. Ensures that Food & Beverage operations are in compliance with brand standards and federal and state health and safety regulations.
Requirements
- Must be able to work on Guam, USA without restrictions: US Citizens or US Permanent Residents Residents of Federated States of Micronesia (FSM)
- Must have minimum five (5) years at F&B Management in Hotel Industry.
Responsibilities
- Lead the team by example by promoting and maintaining a safe and positive workplace.
- Develop a Food & Beverage orientation and on-boarding plan for new team members.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Manage daily staff assignments, communicate goals, and ensure compliance of policies and procedures.
- Identify and develop F&B talent pool.
- Conduct pre-shift briefings as needed.
- Review F&B staff operations and initiate performance appraisals, salary adjustments, disciplinary measures, and other HR-related actions.
- Assist F&B Director in monitoring costs and inventory levels.
- Assist in the preparation of Food & Beverage Department’s annual budget.
- Assess market situation and make recommendations to maximize opportunities.
- Consult with Food & Beverage Director on maximizing revenues and profitability of F&B outlets.
- Enhance guest experience by responding timely to guest requests and helping guests realize their desired dining or banquet ideas.
- Manage relationships with guests and act as primary point-of-contact for banquet functions.
- Establish and regularly review menus and service delivery and implement innovative concepts.
- Respond appropriately to guest complaints.
- Make appropriate service recovery gestures in accordance with established guidelines.
- Monitor food and beverage performance of all F&B outlets through regular review and implement necessary changes.
- Work with hotel leaders to develop creative and innovative ideas, pilot new F&B concepts to capitalize on potential opportunities.
- Conduct regular inspections of food and beverage outlets and report any concerns accordingly.
- Manage vendor relationships and develop strategic alliances with vendors.
- Coordinate with General Manager for consistency and common approach to F&B operations.
- Ensure compliance with health, safety, and sanitary standards.
- Ensure compliance with procurement and disposal rules and regulations.
- Regularly generate written and oral reports of kitchen operations to the General Manager.
- Communicate with the Purchasing department and vendors to source appropriate F&B supplies and equipment.
Benefits
- Health (medical, dental & vision) insurance
- a 401k plan with company match
- Paid Time Off
- Employee Discount
- A chance to become part of the global IHG family - opening a door to endless career opportunities.
- We’re passionate about growing our talent.
- We’ll provide the training & development you need to succeed & progress into your next role.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
