Food & Beverage Manager at Sharks Tooth Golf Club

ST JOE RESORT OPERATIONS LLC•Panama City Beach, FL

About The Position

The role of Food and Beverage manager is responsible for the operations of a restaurant and for ensuring that all the food and drinks are of the highest quality. A few of the main duties of a food and beverage manager are handling customer complaints, creating company policies, complying with food and safety regulations, and preparing reports on how the restaurant is performing.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate with guests
Ability to read, write, speak, understand, and communicate in basic English preferred
Four years’ experience in a management food & beverage position preferred
Proven food and beverage management experience
Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
ServSafe Certifications (may obtain after employment)
Food Safety and Applicable Sanitation Training, Alcohol Awareness Training
Detail-oriented and thorough
Ability to perform consistent work to the highest of standards
Ability to remain discreet and respect the privacy of guests
Ability to interact with guests in a pleasant, friendly way
Able to perform and train in all duties and descriptions of the host, bartender, server assistant, and server positions
Ability to maintain a warm and friendly demeanor
Ability to effectively communicate both verbally and written
Ability to multitask
Ability to comply with St. Joe standards
Ability to lead a team efficiently and effectively
Ability to solve problems independently
Extensive knowledge of Food & Beverage Operations
Extensive knowledge of operating POS systems
Extensive knowledge in scheduling employees
Moderate wine knowledge
Ability to stand in as and train all positions within the Food & Beverage department
Proficiency with Microsoft Office and email
Ability to follow and enforce all Food & Beverage regulations
Ability to lead a team effectively and efficiently
Frequent standing, bending, walking, stooping, pushing, and pulling
Ability to lift 50 lbs
Must be able to safely deliver food and drinks on different surfaces
Frequent keyboarding
Exposure to slippery surfaces and stairs depending on location
Indoor and/or outdoor
Exposure to extreme heat and cold depending on season and location
Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc

Responsibilities

Anticipate and respond promptly to member and guest needs, ensuring maximum satisfaction
Maintain positive guest and member relations and resolve complaints efficiently
Ensure associates are knowledgeable about all club services, features, and local attractions
Extend courteous greetings and farewells, consistently inviting guests to return
Continuously identify opportunities to enhance the guest experience
Interview, hire, train, schedule, assign, and supervise associates
Monitor staff attendance, document absences or tardiness, and manage clock-in/clock-out procedures
Conduct pre-shift meetings, inspect grooming and attire, and communicate daily operational updates
Assign and monitor side duties; ensure completion prior to shift end
Evaluate performance, provide coaching, administer discipline fairly, and resolve staff issues
Ensure associates are trained on St. Joe Club & Resorts Standards of Service, equipment usage, safety practices, and sanitation
Coordinate with the Director of Training & Quality to ensure effective onboarding and ongoing training
Plan, supervise, and control daily food and beverage operations in support of management
Ensure proper setup, cleanliness, sanitation, and organization of dining and service areas
Inspect table setups, materials, equipment, and storage areas to ensure readiness for service
Complete and submit maintenance work orders as needed
Ensure compliance with departmental policies, service procedures, and safety standards
Maintain thorough knowledge of menus, liquor brands, beverage preparation, glassware, and garnishes
Ensure associates demonstrate complete menu knowledge through testing and training
Educate staff on proper greetings, service etiquette, and suggestive selling techniques
Enforce compliance with state liquor laws and club regulations
Anticipate operational needs and order supplies to maintain par levels
Supervise inventories, ordering, pricing, and end-of-month inventory processes
Control labor costs by adjusting schedules based on business volume
Operate and secure POS systems, process payments in accordance with accounting procedures
Maintain accountabilities for all financial transactions, cash handling, and assigned banks
Maintain regular communication with Club Manager, Director of Golf, Golf Pro, and Membership Coordinator
Coordinate group events and special functions as required
Collaborate with the Chef de Cuisine on menu planning and product offerings
Ensure sanitation standards are consistently met
Inspect facilities and equipment regularly, including beverage carts
Maintain regular and reliable attendance
Perform all other duties as assigned