Food & Beverage Manager

Grand Bohemian Orlando•Orlando, FL

About The Position

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The overall objective and purpose of the Food and Beverage Manager are to oversee for the floor coverage in the outlets and assisting the serving staff in the restaurant, lounge, and in-room dining/pool service. The incumbent is responsible for supervising Food and Beverage outlets, ensuring our guests receive the ultimate dining experience. They are to provide inspiring and strategic leadership while directing the Food and Beverage department's activities in support of the mission, core values, and goals established by the company.

Requirements

High School diploma - required
1+ years of relevant work experience in similar scope and title – required
Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
Requires good communication skills, both verbal and written
Ability to respond promptly to customer needs.
Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
Ability to prioritize and maintain multiple tables at a time.

Nice To Haves

Experience within luxury brand/markets – preferred
Food Safety Certification - preferred or attained within 30 days
Alcohol Safety Certification - preferred or attained within 30 days

Responsibilities

Supervises daily shift operations.
Ensures Grand Performers comply with appearance standards.
Schedule’s dining reservations and arranges parties or special services for diners.
Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met.
Requisitions and inspects food, supplies, and equipment to maintain stock levels and ensure quality standards are met.
Ensures compliance with all food & beverage policies, standards, and procedures.
Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas.
Acts as the guest service role model for the restaurant sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
Assists servers on the floor during meal periods.
Clears and resets counters or tables after each course when needed
Assists dining room servers in the food and beverage service, sets tables, serves guests as directed by the server, keeps menus clean, and maintains the clean table between servings and menu knowledge.
Assists with providing tables with beverages.
Removes solid linens and replaces them with clean linen.
Transports dirty dishes to the dishwashing station.
Polish silver and glass as needed.
Present menu, answer questions, and make suggestions regarding food and beverage.
Seat guests in the dining room
Explain, pair and recommend wine from the wine list
Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards.
Relays orders to the kitchen through POS and helps serve courses from kitchen and service bars.
Total’s bill and accepts payment when needed.
Proficiently utilizes the property management systems and follows cash handling procedures.
Sets up bar & dining room in a thorough and swift manner
Sets up dining room when needed in a thorough and swift manner
Empowers Grand Performers to provide excellent customer service.
Ensures staff understands local, state, and Federal liquor laws.
Monitor’s alcohol beverage service in compliance with local laws.
Ensures point of sale operations and cash handling practices are following standard operating procedures.
Edit’s work schedules and evaluates the work performance of employees.
Assigns and coordinates work of employees to promote the efficiency of operations