Food & Beverage Manager

The Nantucket Hotel & Resort•Nantucket, MA

10d•$62,000 - $68,000

About The Position

The Food & Beverage Manager supports the leadership and daily operations of all Food & Beverage outlets at The Nantucket Hotel & Resort, ensuring exceptional guest experience, strong financial performance, and consistent service standards. This role is highly operational and hands-on, serving as a key leader for front-of-house teams while collaborating closely with Culinary, Events, Rooms, and Hotel Leadership. The Food & Beverage Manager helps with driving training, service execution, scheduling, guest recovery, inventory controls, and outlet readiness for seasonal transitions and high-volume periods. The ideal candidate is energetic, detail-driven, and capable of leading by example in a fast-paced luxury hospitality environment.

Requirements

3–6+ years of progressive F&B leadership experience in a hotel, resort, or high-volume luxury restaurant environment
Strong FOH knowledge: service standards, staffing, guest relations, and floor leadership
Confident leader who can coach and hold teams accountable while maintaining morale
Experience working with POS systems and scheduling platforms
Strong organizational skills and ability to multitask under pressure
Excellent communication skills and ability to work cross-functionally
Guest-first mindset with high standards for hospitality
Calm and decisive under pressure
Detail-oriented and operationally sharp
Strong follow-through and consistency
Team-driven leadership style and ability to motivate staff
Financial awareness (labor, comps, product handling, waste reduction)
This role requires flexibility based on seasonal business demands. Weekend and holiday availability is required, along with early mornings and late evenings depending on service periods and event needs.
Staying on the Move: You should be able to stand and walk for the duration of your shift, which can often be 8 to 10 hours. You will be moving between the front of the house, the kitchen, and storage areas constantly.
Handling Equipment: You will occasionally need to lift, push, or pull items like crates of glassware, bags of ice, or heavy trays. This usually involves weights up to 50 pounds.
Agility: The job involves frequent bending, stooping, reaching, and occasionally climbing a ladder to grab supplies or check inventory.
The Environment: You must be comfortable working in a loud environment and moving between different temperatures (like stepping into a walk-in freezer or standing near a hot line).
Manual Dexterity: You will need the coordination to operate point-of-sale systems, handle glassware safely, and occasionally assist with plating or drink preparation during a rush.

Responsibilities

Support and oversee daily FOH operations across all F&B outlets (restaurant, bar, seasonal activations, etc.)
Act as Manager-on-Duty (MOD) as scheduled, ensuring smooth service flow and guest satisfaction
Maintain consistent standards of service, hospitality, cleanliness, and professionalism
Assist with service pacing, table management, floor presence, and staffing deployment
Respond to operational needs quickly and calmly, ensuring a polished guest experience
Lead, coach, and support supervisors and hourly associates with clear expectations and accountability
Assist with onboarding and training programs for seasonal and year-round staffing
Reinforce luxury-level service behaviors and guest engagement standards
Help build a positive team culture focused on pride, teamwork, and excellence
Participate in performance conversations and support corrective action when needed
Proactively connect with guests during service and oversee guest relations on the floor
Resolve guest concerns professionally and promptly, using sound judgment and empathy
Document and communicate guest feedback and incidents to leadership as needed using daily reporting
Support service recovery decisions (comps, returns, make-it-right moments) in alignment with company guidelines
Assist with staff scheduling and daily edits based on weather, occupancy, and demand
Monitor labor efficiency and support staffing strategy while maintaining service quality
Help ensure timekeeping compliance and accurate shift execution
Support consistent communication between outlets to ensure smooth coverage and execution
Assist with inventory processes, cost controls, receiving, and product organization
Support POS accuracy, menu updates, modifiers, and staff compliance with ringing procedures
Help manage comp tracking, voids, discounts, guest recovery documentation and daily reporting to accounting to ensure accurate financials
Contribute to achieving revenue goals through strong execution and guest engagement
Coordinate with Events and Culinary teams to support BEO execution and private functions
Assist with set-up standards, staffing plans, and on-site event leadership
Support special dining experiences, holidays, and seasonal programming
Ensure compliance with all sanitation, safety, and alcohol service requirements
Maintain knowledge of all local and state laws related to food & alcohol service
Enforce cleanliness and organization standards in FOH areas, stations, and storage
Ensure checklists, side work, and closing procedures are consistently followed

Benefits

Health & Wellness: Comprehensive medical, dental, and vision insurance options to keep you and your family healthy. Life and Long-Term Disability plans are available.
Time to Recharge: Paid Time Off (PTO) because we know F&B is demanding, and everyone needs a chance to unplug and reset.
Planning for the Future: A 401(k) retirement plan with a company match. We are essentially helping you save by adding extra money to your account.
Resort Perks: One of the best parts of joining the team is the access. You may receive exclusive discounts across our resorts, including stays, dining, and activities. It is the perfect way to experience the hospitality we provide from the guest’s perspective.

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