Food & Beverage Manager - Resort Pools

Pyramid Global Hospitality•Charlotte Harbor, FL

32d

About The Position

The Food & Beverage Manager – Resort Pools is responsible for overseeing the day-to-day operations of the resort pools Food & Beverage program including, but not limited to, training staff, managing vendors, ensuring all health/safety procedures are met and contributing to the department’s overall success by making sure the beverage program is functioning efficiently and inviting for customers to relax in. All duties are performed in accordance with department and Sunseeker Resort policies, practices and procedures.

Requirements

Bachelor’s degree preferred in hospitality management or related field
Minimum of two (2) years’ work experience in a management position in a Full Service, High-Volume Restaurant/Bar/Pool atmosphere
SERV Safe certification and or relative related training associated with Food Safety, and HAACP systems
Previous Mixology and Beverage program experience
Experience in food safety audits/sanitation standards in restaurants or retail foodservice operations
Ability to work varied shifts, including weekends and holidays
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Ability to work independently, as well as lead, manage and motivate a team
Willingness to work and succeed in a fast-paced environment and stay calm under pressure
Analytical skills and a solid understanding of business management practices and strategies
Highly Organized
Strong communication skills. Written and verbal
Able to understand, speak and follow written and verbal instruction in English
Ability to demonstrate discretion and leadership in complex team member relations matters. The ability to stay positive and calm under pressure.
A strong work ethic and a desire to learn and grow
Strong leadership skills
Multi-task and have a great sense of urgency with changing priorities
Work independently as well as in a team environment
Work under pressure and meet deadlines
Follow Company Budgets and established goals

Responsibilities

Responsible for inventory, ordering of beverage items – liquor, beer, wine, and beverage/barware items for pool locations
Meets bar financial objectives by watching labor and overhead costs, collecting revenues; controlling alcoholic beverage portions
Responsible for implementing and holding strict standards for safety and sanitation as well as overall bar organization and storage
Keeps accurate inventory of bar supplies, product, and keep up with par levels/stocking
Responsible for implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
Keeps bar equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
Maintains safe, secure, legal, and healthy environment by establishing, following, and enforcing sanitation and quality of drink preparation and service standards and procedures; monitoring customers alcohol consumption.
Responsible for recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Maintains bar atmosphere by arranging bottles and glasses displays; encouraging comradery; arranging entertainment; controlling lighting, background music, and video displays.
Must acquire strong knowledge of our POS system and act as the point of contact for any technical support and/or maintenance necessary
Ability to meet deadlines and work well under pressure
Manages controllable costs to goal and is responsible for the overall bar and beverage P&L results
Keep a clear line of communication within the team including Managers, Chefs, and Director
Maintains floor presence the majority of the shifts, including table/seat touching in both pool locations
Creates team member schedules, ensuring fairness and complete coverage and proper labor budget
Mix drinks, pour, and serve wine, beer, and other beverages as needed to assist staff as necessary
Handle paperwork and other administrative duties
Holds daily pre-shift meetings and keeps staff informed (per shift) and handle complaints, conflicts, questions, and suggestions from team members
Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Develop collaborative relationships and synergy with other departments such as Restaurant Operations, Convention Sales & Services, Catering, Special Events, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management
Ensure all accounting matters are handled in compliance with company policy
Perform other functions as needed