Food & Beverage Manager (Bars) - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

3d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook What you will have an opportunity to do: Spire Bar was added to the hotel in 2021 during the renovation and stands as the headquarters of the Biltmore’s lively social scene. The beautiful outdoor bar and lounge has 250-seats serving a delicious array of refreshing cocktails, wines, and culinary creations. Wright Bar is the Biltmore’s famous (and infamous) lobby bar embodying the renegade spirit of Hollywood’s Golden Age featuring craft cocktails and a light bar menu to include our signature Tequila Sunrise - the legendary cocktail that was invented here in the 1930’s! The Food & Beverage Manager (Bars) is responsible for directing and administering sales of food & beverage in restaurants and lounge area.

Requirements

High School diploma or equivalent required
Minimum of 2–4 years of Food & Beverage management experience required, with a strong background in bar or beverage program management preferred
Food Service Sanitation certification required
Alcohol Service Certification required (per state regulations)

Nice To Haves

Bachelor’s degree in Hospitality Management or related field preferred
CPR certification preferred

Responsibilities

Hire, train, supervise, direct, coach, counsel, and evaluate staff across all Food & Beverage outlets, with a strong emphasis on bar operations.
Communicate effectively, both verbally and in writing, to provide clear direction to the team.
Assign and instruct bar and service staff in details of work, including beverage preparation, service standards, and responsible alcohol service.
Observe performance and encourage improvement where necessary.
Oversee daily bar operations, ensuring adherence to established beverage standards, recipes, and presentation.
Maintain product knowledge of spirits, wine, beer, and cocktails.
Ensure proper handling of alcohol in compliance with all federal, state, and local regulations.
Monitor bar cleanliness, organization, and readiness at all times.
Field guest concerns and complaints by conducting thorough research of the situation and determining the most effective resolution.
Make decisions and take appropriate action based on experience and sound judgment.
Communicate with guests and team members using a positive and professional approach to ensure satisfaction and resolution.
Develop and implement operating standards for Food & Beverage service, including bar programs, in compliance with company policies and regulatory requirements (e.g., Alcohol Awareness Training, ID verification, and service compliance).
Ensure all staff are trained and consistently executing to standards.
Maximize departmental profitability by implementing effective controls of food, beverage, and labor costs.
Monitor budgets to ensure efficient operations, including achieving revenue and labor targets.
Oversee beverage inventory management, including ordering, receiving, storage, and par level maintenance.
Analyze cost effectiveness and implement profit enhancement strategies, including menu engineering and beverage program development.