Adventureland Park - Food & Beverage Lead

Herschend • Altoona, PA

15h • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Food & Beverage (F&B) Lead is responsible for assisting with the management of operations for one or more food and beverage locations throughout Adventureland . The day-to-day responsibilities of this role include overseeing assigned F&B hosts, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also assists with the daily supervision, scheduling, timekeeping, reporting and training activities for assigned F&B hosts, to ensure a smooth and safe daily operation. We are currently looking for a: Adventureland Park - Food & Beverage Lead

Requirements

• Must be at least 16 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food pre par ation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to withstand heat and humidity from the food pre par ation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• No education requirements for this role
• 1+ years of previous work experience in food service, quick service, or restaurant setting
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Nice To Haves

• Previous supervisory experience a plus
• Previous amusement par k, theme par k, or water par k experience a plus

Responsibilities

• Assist with the daily supervision of the F&B tea m and any other assigned de par tments
• Lead by example, attitude, and as a representation of Adventureland s core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Par ticipate in new-hire orientation and training activities for all assigned hosts
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with tea m scheduling and timekeeping activities
• Welcome all guests with a smile and positive attitude!
• Performs o pening and closing procedures of assigned unit(s) including food pre par ation and cleanup.
• Practices, tea ches and enforces proper food safety guidelines adhering to company policy and state/ local Health De par tment requirements.
• Maintains all alcohol safety practices when applicable.
• Supervise s pre par ation of all food items in accordance with recipes, standards, costs, as defined by company policy and state/local standards
• Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Handle s and resolves escalated guest concerns and criticisms with a positive attitude to deescalate .
• Oversees quality controls and production of food items.
• Manages inventory, focusing on portion and waste controls.
• Check walk-ins, reach-ins, and dry storage for proper food storage, stock rotation, and t emp erature logs
• Interfaces with warehouse on product and supply needs .
• Interfaces with maintenance on all equipment or physical plant needs.
• All o ther duties assigned by leadership .

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various de par tments
• Free admission to Adventureland Theme Par k/Water par k and select par ks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees