Adventureland Park - Food & Beverage Intern - Operations Administration

Herschend•Altoona, IA

22h•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. If you want to learn operations, people skills, and business leadership, this is the opportunity for you! This position offers the most unique, fun yet demanding, and rewarding atmosphere in which a student could spend their summer. This is a position that will assist department managers in all aspects of operations within the Food & Beverage (F&B) department of an amusement park, particularly related to daily administration and managing the host life cycle. The student will have the opportunity to develop and extend leadership, communication, and management skills through extensive contact with department heads, supervisors, hosts, and guests. This position involves quickly developing the experience, competence, and confidence to oversee the entire department. It is difficult to describe all the challenges that the student will solve during the summer and all the benefits from which they will derive. Every student that has served as an intern has experienced both tremendous personal and professional growth. We are currently looking for a: Adventureland Park - Food & Beverage Intern - Operations Administration

Requirements

Must be at least 18 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
Ability to lead and motivate assigned teams of hosts
Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle private and confidential information with highest discretion
Must remain focused on compliance with all state and local F&B safety regulations
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Ability to follow direction, multi-task, and work as part of a team as well as independently
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Must be proficient in Microsoft Excel, Word, and Power Point.

Nice To Haves

Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

Supervise the daily operations of the F&B team and any other assigned departments
Lead by example, attitude, and as a representation of Adventurelands core values
Act as an approachable mentor and coach to all assigned hosts
Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with Iowa law
Assist with team scheduling, timekeeping, and tip allocation activities
Participate in all aspects of food preparation and sales during peak times
Lead and complete special projects to improve host training, satisfaction, and retention
Document completed training and certifications received across multiple system platforms
Develop and implement operational-level training documentation and policies
Work with supervisors to identify individuals for remedial training
Develop tools, techniques, and methods to provide effective training to new and existing F&B hosts
Utilize Workday software to conduct daily onboarding and HR documentation
Ensure regulatory compliance and process enforcement, including Labor Department regulations and maintaining all food safety practices
Work directly with managers and department heads to accomplish tasks
Collaborate with supervisors and department managers to identify staffing or training needs
Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
Participate in social activities with international college students
All other duties as assigned by leadership