Food & Beverage Host, Gordon Ramsay (Full Time; Varied) $15.00/hr
About The Position
Harrah’s Cherokee Resort Position Description POSITION TITLE: Food & Beverage Host DEPARTMENT: Food GRADE/FLSA STATUS: H8-Non-Exempt BADGE TYPE/COLOR: Work Permit--Green REPORTS TO: Supervisor, Food Service SUPERVISES: N/A JOB SUMMARY: Provide excellent service to restaurant customers. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Greet guests; seat them in restaurant according to rotation schedule Ability to operate ProHost or a computerized seating and reservation system Provide guests with menus and inform them of specials Keep work area neat and clean Handle/solve guests’ concerns Build relationships with customers Abide by appearance standards Delight our guests with outstanding service Ensure service recovery activities Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions Take drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests Assist Server by taking initial beverage order when necessary Assist Service Assistants &/or Servers with clearing, cleaning & resetting tables as needed Monitor guest consumption of alcohol and intervenes as needed according to guidelines Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required Six months prior food service experience preferred CARE certified Must demonstrate the following essential knowledge and skills: Upbeat positive attitude Legible handwriting Willing to learn and be adaptable Ability to add, subtract, multiply, or divide quickly and correctly Excellent customer service and communication skills required Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to attend to multiple priorities simultaneously Must be able to be on feet for 8 hour shift Must be able to bend, reach, kneel, twist and grasp Must be able to respond to visual and aural cues Must be able to read, write and speak English Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 6.25.18
Requirements
- High school diploma or GED required
- Six months prior food service experience preferred
- CARE certified
- Must demonstrate the following essential knowledge and skills:
- Upbeat positive attitude
- Legible handwriting
- Willing to learn and be adaptable
- Ability to add, subtract, multiply, or divide quickly and correctly
- Excellent customer service and communication skills required
- Attention to detail/observant
- Documented teamwork behaviors and attitudes
- Neat, professional appearance with excellent personal hygiene
- Must be able to attend to multiple priorities simultaneously
- Must be able to be on feet for 8 hour shift
- Must be able to bend, reach, kneel, twist and grasp
- Must be able to respond to visual and aural cues
- Must be able to read, write and speak English
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
- Must be able to work a flexible schedule including weekends, evenings and holidays
Responsibilities
- Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Greet guests; seat them in restaurant according to rotation schedule
- Ability to operate ProHost or a computerized seating and reservation system
- Provide guests with menus and inform them of specials
- Keep work area neat and clean
- Handle/solve guests’ concerns
- Build relationships with customers
- Abide by appearance standards
- Delight our guests with outstanding service
- Ensure service recovery activities
- Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
- Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
- Take drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Assist Server by taking initial beverage order when necessary
- Assist Service Assistants &/or Servers with clearing, cleaning & resetting tables as needed
- Monitor guest consumption of alcohol and intervenes as needed according to guidelines
- Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
