Food & Beverage Host, Italian (Full Time; Varied)

Harrah's Cherokee Casino Resort • Cherokee, NC

5h

About The Position

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Food & Beverage Host DEPARTMENT: Selu Garden Café, The Smokehouse Coop, Gordon Ramsay, Lobby Café, Guy Fieri, Italian GRADE/FLSA STATUS: H8-Non-Exempt BADGE TYPE/COLOR: Work Permit--Peach REPORTS TO: Supervisor, Food Service SUPERVISES: N/A JOB SUMMARY: Provide excellent service to restaurant customers.

Requirements

• High school diploma or GED required
• Six months prior food service experience preferred
• CARE certified
• Must demonstrate the following essential knowledge and skills:
• Upbeat positive attitude
• Legible handwriting
• Willing to learn and be adaptable
• Ability to add, subtract, multiply, or divide quickly and correctly
• Excellent customer service and communication skills required
• Attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene
• Must be able to attend to multiple priorities simultaneously
• Must be able to be on feet for 8 hour shift
• Must be able to bend, reach, kneel, twist and grasp
• Must be able to respond to visual and aural cues
• Must be able to read, write and speak English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays

Responsibilities

• Greet guests; seat them in restaurant according to rotation schedule
• Ability to operate ProHost or a computerized seating and reservation system
• Provide guests with menus and inform them of specials
• Keep work area neat and clean
• Handle/solve guests’ concerns
• Build relationships with customers
• Abide by appearance standards
• Delight our guests with outstanding service
• Ensure service recovery activities
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
• Take drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Assist Server by taking initial beverage order when necessary
• Assist Service Assistants &/or Servers with clearing, cleaning & resetting tables as needed
• Monitor guest consumption of alcohol and intervenes as needed according to guidelines
• Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees