HCVR Food & Beverage Host, Gordon Ramsay (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

19d

About The Position

Harrah’s Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Food & Beverage Host DIVISION: Food & Beverage DEPARTMENT: Employee Cafeteria, Food Market, Gordon Ramsay, Brew Brothers GRADE/FLSA STATUS: H8 - Non-Exempt BADGE TYPE/COLOR: Work Permit - Peach REPORTS TO: Supervisor, Food Service; Dual Rate Supervisor, Food Service SUPERVISES: N/A JOB SUMMARY: As a Food and Beverage Host, you play a crucial role in providing excellent service to our restaurant guests.

Requirements

A high school diploma or GED is required
RASP certification is required
ServSafe certification is required
Can be completed within 30 days of the hire date
Can be completed within 90 days of the hire date
Must demonstrate the following essential knowledge and skills:
Legible handwriting
Willing to learn and be adaptable
Ability to add, subtract, multiply, or divide quickly and accurately
Excellent guest service and communication skills are required
Attention to detail/Observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene
Must be able to be on feet for an 8-hour shift
Must be able to attend to multiple priorities simultaneously
Must be able to stoop, bend, reach, kneel, twist, and grasp items
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Must be able to work a flexible schedule, including weekends, evenings, and holidays

Nice To Haves

Six months of prior food service experience is preferred

Responsibilities

Greet guests; seat them in the restaurant according to the rotation schedule
Provide guests with menus and inform them of specials
Keep the work area neat and clean
Handle/solve guests’ concerns and delight them with outstanding service
Build relationships with guests
Abide by appearance standards
Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale
Be a participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions
Take drink orders, communicate with Bartenders, assist in the preparation of drinks, and present drinks to guests
Assist Service Assistants &/or Servers with clearing, cleaning & resetting tables as needed
Handle money according to procedure
Monitor guest consumption of alcohol and intervene as needed according to guidelines
Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values