Food & Beverage Front of House Supervisor

Troon Golf, L.L.C. • Iowa City, IA

111d

About The Position

The position provides efficient service to guests with superior professionalism and courtesy, creating memorable dining experiences through personalized and genuine interactions. The role assists the department manager with training, development, and implementing customer service standards.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• 2+ years' Lead Server experience preferred.
• Proven exemplary customer service skills.
• 2+ years' experience with a restaurant POS software platform.
• 1+ years' experience at current Club or another Troon property.

Responsibilities

• Ensures staff is working together as a team to ensure optimum service and guest needs are met.
• Inspects grooming and attire of staff and rectifies any deficiencies.
• Completes scheduled inventories and stocks and requisitions necessary supplies.
• Monitors dining rooms for seating availability, service, safety, and well-being of guests.
• Ensures guests are attended to in a prompt, efficient, and personalized manner.
• Acts as a liaison between front of house and kitchen staff to ensure timely and appropriate communications.
• Ensures that the restaurant and restaurant facilities are kept clean, well-stocked, and organized.
• Checks the maintenance of all equipment in the restaurant and notifies the Food & Beverage Manager of needed maintenance and repair.
• Assures all opening and closing procedures and side work is completed.
• Assists in coordinating special functions with the Food & Beverage Manager.
• Assists Food & Beverage Manager in performing and maintaining food and beverage inventory.
• Conducts pre-shift meetings to review specials, menu changes, house counts, etc.
• Completes revenue reports, production reports, and other reports as needed.
• Performs daily activities including serving tables, bussing tables, seating guests, room service, and general clerical/cashier duties.
• Assists the department manager in interviewing, training, planning, assigning, and directing work.
• Develops and maintains positive working relationships with others.
• Ensures adherence to quality expectations and standards.
• Addresses complaints and resolves problems.
• Assists in the coordination of department members including Hosts, Servers, Expediters, and Cashiers.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs, and other expenses.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED