Food & Beverage FOH Supervisor

Kingsmill Resort•Williamsburg, VA

14d

About The Position

This position will serve primarily in a supervisory capacity but has the ability to work in the capacity of a server. Supervisors are expected to oversee and run outlet dining functions, complete necessary daily administrative duties and enforce/maintain all service standards, procedures and policies.

Requirements

Must be at least 21 years of age
High school diploma or equivalent required
Required 2-3 years of relevant experience in a restaurant or hotel food and beverage operation
Proficient with Microsoft Word, Excel, Outlook preferred
Must be willing to teach, and provide constructive feedback
Ability to work well with others
Ability to lift, push, pull or carry up to 40 pounds, to lift loaded food tray above shoulder
Ability to walk, stoop, kneel, crouch, reach, stand for 8-10 hours in a hot environment
Ability to bend at waist and perform repetitive hand and foot action with good hand/eye/foot coordination
Must possess excellent verbal and written communication skills
Ability to adapt to change, new situations changes in staffing and procedures
Strong knowledge of food, wine, liquor, beer and styles of service
Knowledge of pertinent health regulations and liquor laws
Possess Food Handler Certification within 30 days of hire
Possess alcohol certification within 30 days of hire
Take Cash Handling/Credit Card training within 30 days of hire
Ability to work days, nights, weekends, holidays

Responsibilities

Supervise outlet activities, perform opening and closing duties for the outlet
Supervisor shift employees ensuring all expected standards are met and company policies are enforced
Perform administrative duties to include scheduling employees, performing inventory, ordering supplies, completing daily paperwork and reporting shift information to manager
Act as a public relations representative for the outlet with guests including: explaining menu and specials, taking orders, up-selling, collecting the bill, assisting all other employees, and resolving customer issues and delivering superior service
Perform accurate cash handling
Maintain thorough cleanliness and sanitation of work and dining areas as well as other cleaning as necessary
Serve as mediator between front and back of house outlet staff.
Work with chefs to resolve guest food complaints
Monitor and enforce state liquor laws and alcohol awareness
Lead by example and train employees by demonstrating proper service standards, procedures and policies
Share menu knowledge with team
Conduct meetings and daily line-ups
Call in or off staff based on business volume
Maintain visibility during peak outlet dining hours
Assist with serving duties when outlet is busy
Perform other duties as assigned