HCVR Food & Beverage Cashier, Lobby Cafe (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

11d•Onsite

About The Position

Harrah’s Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Food & Beverage Cashier DEPARTMENT: Food and Beverage (Landing Café, Employee Cafeteria, Food Market, Gordon Ramsay) GRADE/FLSA STATUS: H8-Non-Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Sous Chef JOB SUMMARY: Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction. JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Greet guests; seat them in restaurant according to rotation schedule Operate cash register and properly settle checks Tabulate bills using calculators, cash registers, or optical price scanners Responsible for the proper settlement of all guest checks Receive payment by cash, credit cards, comps, or automatic debits Issue receipts, refunds, credits, or change due to customers Record tips from credit cards, automatic debits and comp customers Keep work area neat and clean Assist customers by providing information and resolving their complaints Balance register at end of shift Build relationships with customers Demonstrate superior customer service skills by displaying outlined service behaviors Ensure service recovery activities Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next Build relationships by greeting guests with a warm, friendly verbal greeting Maintain clean and orderly checkout areas and complete other general cleaning duties Assist in clearing, cleaning and resetting tables Provide a warm farewell and thank guest for visiting Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions Adhere to regulatory, departmental and company policies/procedures in an ethical manner EDR Cashier: Able to work behind the serving line as a cook, as needed Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling and storage of prepared food and leftovers as needed Room Service Cashier: Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts and charges to rooms Maintain knowledge of current menu items and pricing, how the items are prepared and what accompanies each meal Responsible for taking guests food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system Assure timely delivery of comp requests from VIP Services and other casino departments Responsible for keeping accurate log entries for all call down orders, special requests and hotel guest charge records Verify guest room numbers and estimated time of arrival for delivery of amenities Dispatch and track service person availability for orders and assign deliveries as well as tray pick Notify management of any guest complaints, alleged discrepancies and/or problems involving Room Service Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc. to ensure proper storage and maintenance Barista Cashier: Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art Able to recite recipes from memory and flawlessly prepare all beverages Ability to up-sell alcohol, chocolate, pastries, and retail in accordance with restaurant standards

Requirements

High school diploma or GED required
Must demonstrate the following essential knowledge and skills:
Able to attend to multiple priorities simultaneously
Legible handwriting
Ability to add, subtract, multiply, or divide quickly and correctly
Ability to talk to others to convey information effectively
Willing to learn and be adaptable with attention to detail/observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene
Must be able to stoop, bend, reach, kneel, twist and grasp items
Must be able to have continuous use of hands and arms
Must be able to be on feet for 8 hour shift
Must be able to lift up to 25 pounds and carry 5 pounds
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays

Nice To Haves

Six months prior food service experience preferred

Responsibilities

Greet guests; seat them in restaurant according to rotation schedule
Operate cash register and properly settle checks
Tabulate bills using calculators, cash registers, or optical price scanners
Responsible for the proper settlement of all guest checks
Receive payment by cash, credit cards, comps, or automatic debits
Issue receipts, refunds, credits, or change due to customers
Record tips from credit cards, automatic debits and comp customers
Keep work area neat and clean
Assist customers by providing information and resolving their complaints
Balance register at end of shift
Build relationships with customers
Demonstrate superior customer service skills by displaying outlined service behaviors
Ensure service recovery activities
Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
Build relationships by greeting guests with a warm, friendly verbal greeting
Maintain clean and orderly checkout areas and complete other general cleaning duties
Assist in clearing, cleaning and resetting tables
Provide a warm farewell and thank guest for visiting
Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
Adhere to regulatory, departmental and company policies/procedures in an ethical manner
EDR Cashier: Able to work behind the serving line as a cook, as needed
Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling and storage of prepared food and leftovers as needed
Room Service Cashier: Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts and charges to rooms
Maintain knowledge of current menu items and pricing, how the items are prepared and what accompanies each meal
Responsible for taking guests food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system
Assure timely delivery of comp requests from VIP Services and other casino departments
Responsible for keeping accurate log entries for all call down orders, special requests and hotel guest charge records
Verify guest room numbers and estimated time of arrival for delivery of amenities
Dispatch and track service person availability for orders and assign deliveries as well as tray pick
Notify management of any guest complaints, alleged discrepancies and/or problems involving Room Service
Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc. to ensure proper storage and maintenance
Barista Cashier: Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art
Able to recite recipes from memory and flawlessly prepare all beverages
Ability to up-sell alcohol, chocolate, pastries, and retail in accordance with restaurant standards