Food & Beverage Associate II

Crafty•San Mateo, CA

98d•$24 - $26

About The Position

Crafty’s Food & Beverage Associate IIs are the face of our in-office Concierge pantry program throughout the market. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site’s product merchandising, inventory management & order replacement, in addition to equipment management. This role will also be a peer mentor and possess the ability to move from one location to another with ease. This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for a F&B Associate II whose responsibilities will include: Merchandising: Take pride in your spaces by owning clients’ office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed Customer Service: With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget) Communication: Communicate and escalate any location needs or safety concerns to your manager, and accurately complete pre/post route paperwork This is a full-time, hourly position with Crafty. The role requires a reliable vehicle, as it involves supporting multiple client sites throughout the Bay Area. The regular schedule is Monday through Friday from 6:30am to 2:30pm. Candidates must meet the skill-based qualifications outlined below.

Requirements

Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
Resilient: Highly adaptable; can transfer skills learned at one client location to another to quickly get up to speed on the operating rhythms of a new location
Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
Collaborative:
Peer coach; have mastered our operational best practices and equipment SOPs to the point that they can train their peers. Trained in executing a quality control check and providing constructive, actionable feedback
Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
Autonomy: Autonomy empowers client operations team members to act decisively, innovate, and continuously improve, ultimately leading to enhanced client relationships, operational efficiency, and overall success in their roles through site and task ownership.
Attention to Detail: Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Responsibilities

Merchandising: Take pride in your spaces by owning clients’ office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
Customer Service: With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
Communication: Communicate and escalate any location needs or safety concerns to your manager, and accurately complete pre/post route paperwork