Food-Based Healthcare Coordinator

Foodlink Inc • City of Rochester, NY

3d • $24 - $26

About The Position

The Food-Based Healthcare (FBH) Coordinator will provide direct support to Foodlink’s implementation of the NYS 1115 Medicaid Waiver. Key responsibilities include: inventory and vouchering, coordination of the FoodRx Box service, execution of the Cooking Supplies service in tandem with FBH director, and coordination of the Pantry Stocking/screening services offered in collaboration with our member pantries.

Requirements

• Agile. The ideal candidate will be able to adapt to evolving needs and priorities. Ability to juggle and prioritize a variety of needs across Community Health Programs and the people who use our services.
• Collaborative. Creates meaningful relationships with colleagues, partners, supporters and community members. Collaborates and connects the dots across departments.
• Compassionate. Treats others with dignity and respect. Finds ways to elevate community stakeholder voices in all Foodlink programs and services.
• Solutions-oriented. Ability to take the initiative and solve problems in a fast-paced, evolving environment. Can pivot between strategies and manage competing priorities.
• Mission-driven. Reflects on the mission often, using it as the north-star for decision making. Proactively seeks information as it pertains to hunger relief and/or how Foodlink operates.
• Customer service. Has a people-first mentality when serving a wide variety of customers, from community partners to direct service customers to vendors.
• Proficiency in excel, Microsoft Office Suite and web-based software required.
• Ability to clearly communicate (speak, read and write proficiently) in English required.
• Ability to meet travel requirements associated with this position.
• Ability to transport/move supplies and equipment, climb stairs and lift at least 35 lbs without issue.
• Ability and willingness to work with diverse audiences and maintain cultural sensitivity.
• Ability to organize, manage, and prioritize multiple tasks, deadlines, requirements, and priorities to complete work in a timely manner and within established deadlines.
• Must possess a valid driver’s license with a good driving record, have access to a vehicle and be willing to travel within Foodlink’s 10 county service area (as needed).

Nice To Haves

• Experience with ordering software a plus.
• Ability to clearly communicate (speak, read and write proficiently) in Spanish a plus.
• While this position is primarily Monday through Friday during business hours, an ideal candidate would have the ability to work flexible hours on occasion, which may include evenings and/or weekends.

Responsibilities

• Conduct regular inventory of FoodRx stock on curbside market and order food to keep this at par via Agency Express weekly/as needed. Complete necessary internal documentation as applicable including AP Vouchering, Invoicing etc.
• Help to receive and stock product for FoodRx on curbside, including solving for growing space needs and navigating box packing obstacles.
• Coordinate FoodRx warehouse inventory, pars, ordering and substitutions with the Food Bank, including AP vouchering, and navigating potential changes and/or shortages.
• Coordinate FoodRx Box service with subcontractors from onboarding/scheduling, to payments, invoicing and troubleshooting.
• Execute Cooking Supplies service in collaboration with Director of FBH, including order fulfillment, invoicing, vouchering and follow-up.
• Assist FBH team with system (“Findhelp”) management and maintenance to ensure timely calls, scheduling and documentation of services.
• Conduct regular inventory of Pantry Stocking stock in Food Bank and order food to keep this at par as needed. Complete necessary internal documentation as applicable including AP Vouchering, etc.
• Coordinate with member pantries to discuss need, delivery, storage and workflow for ordering and receiving pantry stocking shipments to serve these members.
• Enter all relevant information for this service into Findhelp to track in accordance with FLIPA and DOH.
• In conjunction with Director of FBH, establish and execute a tracking and monitoring process with member pantries to ensure delivery confirmation of all pantry stocking boxes to receiving member for reimbursement. Complete reimbursement requests in FindHelp and necessary invoicing in CERES.
• Ensure member care plans are updated in Findhelp as relevant.
• Works to coordinate supplies, trainings and support between FLIPA, member services and member pantries to ensure screening implementation is successfully started and compliant with FLIPA/DOH/Medicaid standards.
• Correspond with member pantries regularly, once screenings have started, to assess need, support screening tracking and growth, and answer questions to ensure accuracy and compliance.
• Using Findhelp, collect names and corresponding screenings from each member pantry to update findhelp and file for reimbursement from FLIPA at least weekly. Create relevant corresponding invoices for FLIPA for this work to track cash flow in accordingly.
• Other duties as needed with all three parts of this job.

Benefits

• Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars.
• In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year.
• Opportunity to contribute to a 401k retirement savings plan upon hire.
• Eligible for generous employer match after 1 year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed