Food Bank Lead

COLORADO HEALTH NETWORK INC • Denver, CO

9d • $27 - $28 • Onsite

About The Position

The Food Bank Lead oversees day-to-day operations and strategic coordination of food access services at Colorado Health Network (CHN), supporting people living with HIV and individuals impacted by food insecurity and co-occurring health concerns. Reporting to CHII leadership, the Lead supervises the Food Bank Coordinator and supports operational workflows, staff and volunteer training, quality improvement, and community engagement. This role ensures compliance with Ryan White Standards of Care, including the provision of food, allowable hygiene and cleaning supplies, and food vouchers (or gift cards with strict usage policies), excluding financial assistance or non-licensed nutritional counseling. In collaboration with Client Services and Case Management, the Lead helps conduct assessments of client dietary needs and maintains accurate documentation and disbursement tracking. Working closely with internal departments and community partners, the Food Bank Lead ensures equitable access to services, food safety, and regulatory compliance. This role also standardizes procedures across sites, supports quality assurance efforts, and aligns food bank programming with CHN’s broader public health goals.

Requirements

• Must be able to work in a diverse setting with diverse populations, including sexual orientation.
• Must have a valid driver’s license and be insurable on CHN’s vehicle insurance policy.
• Must have personal insurance on own vehicle.
• Must have own reliable transportation to pick up food from food bank and bring to CHN.
• Must be able to pass a CDOT physical for driving the food bank box truck.
• Must be able to pass a human performance exam and physical to be able to meet physical requirements for the position.
• High school diploma or GED, Bachelor’s degree preferred, and/or equivalent combination of education and experience required.
• Proficiency with Microsoft Office applications such as Word, Excel, Outlook, Access, SharePoint, Internet and Teams is required.
• Candidates should be comfortable working with client database systems and learning new software tools as needed.
• Must be able to work in a diverse setting with diverse populations, including sexual orientation.
• Ability to prioritize tasks and function independently, as well as show leadership when training new staff and volunteers.
• Possess the ability to share workload, creative ideas, and actively participate in a team environment.
• Excellent communication, client relations, and management skills.
• Highly organized and detail-oriented.
• This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement, professional integrity, research ethics, and cultural competency.
• Must demonstrate accuracy, efficiency, and excellent organizational skills.
• Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and company consultants.
• Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills.
• The appropriate person will be highly organized and detail-oriented.
• This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency.
• Must demonstrate accuracy, efficiency and superior organizational skills.
• Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.

Nice To Haves

• Training in cultural competency/sensitivity is a plus.
• Food Pantry or Food Bank experience preferred.
• Retail food service experience may also provide some of the skills needed to excel in this position.
• Training in cultural competency/Sensitivity is a plus.

Responsibilities

• Provide daily oversight and support of food bank operations, including scheduling, staffing, volunteer coordination, and physical site readiness.
• Mentor Food Bank Coordinator(s); provide coaching, delegation, and performance feedback.
• Ensure full compliance with Ryan White Standards of Care and applicable local/state food handling regulations; maintain all documentation of food safety inspections and licenses.
• Coordinate and document client eligibility assessments and reassessments in partnership with case management and intake teams, including coordinating and conducting Home Delivery for eligible clients with mobility and transportation challenges.
• Maintain accurate and up-to-date records of client service units, including food disbursements, signed receipts, and inventory logs.
• Monitor and manage inventory, ensuring timely food ordering, storage, rotation, and waste minimization practices.
• Lead the implementation of policy and procedural updates, particularly those related to food distribution schedules, voucher protocols, and allowable items.
• Train, onboard, and supervise food bank volunteers; ensure volunteer compliance with driving, liability, and confidentiality requirements.
• Support data collection and reporting efforts for contracts, grants, and internal program evaluation.
• Participate in CQI (Continuous Quality Improvement) activities and lead process improvements to streamline workflows.
• Serve as the point person for coordination with internal departments (e.g., Housing, Client Services, Prevention) and community partners related to food access initiatives.
• Develop outreach strategies to expand CHN’s volunteer pool and enhance community engagement in food access programming.
• Fill in for Food Bank Coordinators' duties when needed, including direct client service, food bank deliveries (restocking), food donation pick-up, food distribution.
• Must have current and valid Colorado driver’s license; must be able to pass driving record check and a CDOT (Colorado Department of Transportation) exam per CHN insurance requirements.
• Must be able to be insured by CHN driving and liability insurance companies.
• Must have personal insurance on own vehicle if driving on behalf of CHN.
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities.
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues.
• Cultural Competency/Sensitivity.

Benefits

• Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 100% paid for by CHN
• Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Tuition reimbursement and access to ongoing learning opportunities
• Flexible Spending Accounts (FSA), Health Spending Account (H SA), Voluntary, EAP, STD, LTD and Basic Life 100% paid for by CHN.
• Eligible for Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees