Food and Beverage Outlets Manager

The Drake Oak Brook, Autograph Collection • Oak Brook, IL

399d • $55,000 - $60,000

About The Position

The Food and Beverage Outlets Manager at The Drake Oak Brook plays a crucial role in ensuring employee and guest satisfaction across various food and beverage outlets. This position is responsible for promoting a culture of hospitality, cleanliness, and quality while overseeing daily operations, staff training, and budget management.

Requirements

• Some college education or advanced training in food operations preferred.
• Prior restaurant and bar supervisory experience required; hotel restaurant experience preferred.
• Strong administrative skills, including business writing and basic accounting mathematics.
• Ability to prepare and analyze data figures and transcriptions generated by computer.
• Good communication skills, both verbal and written.
• Knowledge of computer accounting programs and budgetary analysis capabilities required.
• Ability to stand and walk for hours at a time.
• Must be able to lift up to 30 pounds occasionally.
• Ability to work calmly under stressful situations.
• Ability to maintain a high level of guest satisfaction.

Nice To Haves

• Experience in hotel restaurant operations.
• Advanced training in food operations.

Responsibilities

• Oversee the day-to-day operations of the Colonial Room restaurant, Polo Lounge, Aroma de Café coffee shop, In-Room Dining, and associated events/activations.
• Ensure staff receive proper training on quality and service standards and have the necessary tools and equipment to perform their job functions effectively.
• Achieve and maintain budgeted revenues as instructed by hotel leadership.
• Maintain labor costs to meet or exceed budget through effective staff scheduling and labor management.
• Train staff in operational standards and follow up to ensure service levels are maintained.
• Establish and achieve quality and guest satisfaction goals.
• Maintain set food and liquor costs.
• Maintain a floor presence during meal periods to ensure optimal guest service.
• Conduct routine brand standard audits to ensure optimal service execution.
• Complete additional duties as assigned by hotel leadership.

Benefits

• Paid holidays
• 401(k) enrollment after 30 days
• Paid time off available from DAY 1
• Holiday pay available from DAY 1
• Hotel and travel discounts at worldwide destinations
• Professional development and promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree