Food and Beverage Manager

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

About The Position

This position is responsible for managing all food services and retail operational activities and initiatives. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

High School Diploma (or GED) required.
Two (2) years (or equivalent) Supervisory/Management experience in retail, travel stop, convenience store, grocery, or department store management.
Able to troubleshoot and diagnose equipment issues.
Willingness to learn and work as part of a team.
Attention to detail and a strong work ethic.
Effective communication skills.
Must be 21 years of age or older.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must have a valid Driver’s License.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Nice To Haves

Food Safety Certification and Responsible Beverage Server Certification preferred.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
Ensure our teams prioritize customer satisfaction in everything we do, from offering a simple smile to adapting our offerings based on customer feedback.
Maintain excellent communications with all Directors and Supervisors.
Implements approved departmental policies and procedures.
Performs routine maintenance and minor repairs on store equipment.
Cleans and disinfects restroom facilities including sinks, toilets and urinals, fill dispensers with soap, toilet paper and other items; clean mirrors, walls, light fixtures and windows; unclog drains and toilets.
Clean and disinfect service islands and fuel pumps.
Dispenses propane while observing all industry safety standards.
Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
Prepare necessary data for the budget in area of responsibility.
Keep abreast of competitive changes including industry trends and local competitive set.
Develop, maintain and nurture a positive work environment.
Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
Help coordinate and supervise training, assignments and development of subordinates.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Able to make difficult decision in a fair and honest manner.
Strong verbal and written communication skills.
Perform any other duties that may be assigned from time to time.
Manage directly and indirectly all aspects employees of the food services and retail of the Travel Center department.
Adhere to the Tribal organization’s policies, procedures and applicable laws.
Responsible for the overall direction, coordination, and evaluation of this unit.
Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.