Food and Beverage Manager

Clayton • Maryville, TN

11h

About The Position

The Lodge Food & Beverage Manager is tasked with cultivating a World Class Customer Service experience for guests and team members. The ideal candidate will be a collaborative leader that is focused on the overall success of The Lodge and Seed & Social. In addition to the responsibilities outlined below, this position will oversee the new in-house dining program including the development of overall vision, content creation, and service standards.

Requirements

• Education: High school diploma or equivalent required. Bachelor’s degree in related field preferred.
• Years of Related Experience: Minimum 5 years’ experience in the Food & Beverage Industry as well as a minimum of 2 years’ experience in a kitchen management or leadership role.
• Licenses/Certifications: Must be able to obtain your World Class Customer Service Certification as well as ServSafe certification within the first 90 days.
• Opera Cloud Knowledge: Highly Preferred
• Canva Knowledge: Highly Preferred
• Ability to interpret financial data into an operational plan, manage budgets and achieve financial goals.
• Understand the importance of being thorough, detail-oriented, and committed to providing world class customer service.
• Flexibility in new circumstances as they arise.
• Collaborative
• Positive attitude
• High sense of urgency
• Self-starter with ability to prioritize and manage multiple projects on different timelines.
• Ability to work with minimal direction.
• Excellent follow-through skills and organizational skills.
• Excellent written and verbal communication skills
• Willingness to consistently go above and beyond with outside-the-box thinking

Responsibilities

• Oversee the daily food and beverage operations.
• Work through details with Chefs on all meals; custom menu requests, seasonal offerings, table setup, buffet/plated meal presentation, dietary restrictions, sustainable kitchen initiatives, etc.
• Lead reviews with food & beverage team to confirm all timelines, special requests, allergy, and VIP notes between FOH and BOH kitchen staff align.
• Build out the food & beverage content, reports, tracking and trends via Opera Cloud.
• Address any food and beverage guest complaints in a timely and professional manner.
• Continue to build and create catering solutions with Chefs to meet Seed & Social standards.
• Place orders of all non-alcoholic drinks, snacks, to-go packaging, and serve ware.
• Manage all invoicing of purchases.
• Collaborate with Events Team and Kitchen Team on daily processes, upcoming events, and day of implementation.
• Interview, hire, train, and evaluate food & beverage team members, ensuring consistent delivery of the brand experience.
• Set schedules of staff based on dining needs.
• Oversee team members' daily tasks.
• Perform reviews and coordinate standard check ins with team members.
• Collaborate with General Manager and Chefs to develop the new dining program at The Lodge.
• Create and implement SOP’s, service standards, and safety procedures for the new food & beverage program.
• Educate our in-house team members and guests on our local suppliers and techniques to ensure our mission of sustainability.
• Other duties as assigned

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
• Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED