Food and Beverage Lead

Peppa Pig Theme Park • North Richland Hills, TX

18h • $18

About The Position

As a Food & Beverage Shift Lead, you’ll help guide our Café team through daily operations, serve as a Supervisor on Duty, and inspire our front-line hosts to deliver world-class guest service. This role is perfect for someone who’s energetic, guest-obsessed, and excited to help create unforgettable family fun!

Requirements

• High school diploma or GED required
• 1 year of supervisory experience required
• 6+ months of food & beverage or café experience preferred ☕
• Experience working with families and children is a BIG plus! 🧒👨‍👩‍👧
• Strong customer-service, communication, and leadership skills
• Must be outgoing, enthusiastic, and excited to create fun! 🎉
• Ability to train and motivate others effectively
• Must be able to obtain any required local certifications or licenses.
• Attendance is essential
• Must be available for flexible shifts, including mornings, evenings, weekends & holidays
• Theme parks = active environments—expect lots of walking, standing, and interacting!
• Ability to stand/walk for long periods
• Ability to lift up to 50 lbs
• Comfort with bending, reaching, kneeling, twisting, and navigating all attraction areas
• May be exposed to noise, varying temperatures, and changing light levels
• Proper PPE required when applicable
• Safety is our top priority! All team members must follow Merlin Entertainments safety policies and procedures and immediately report any incidents to leadership.

Nice To Haves

• Microsoft Office Experience preferred

Responsibilities

• Oversee smooth daily operations across F&B, Attractions, and Retail when serving as Supervisor on Duty
• Assign, delegate, and monitor daily tasks for our front-line team
• Lead and motivate team members to deliver Peppa-perfect service to every guest
• Maintain and enforce all health & safety procedures
• Manage guest flow and queues to keep experiences safe and efficient
• Communicate promptly and professionally when resolving guest concerns
• Organize and deliver host training (food safety, ride safety, retail standards, etc.)
• Empower team members to provide exceptional service and effective guest recovery
• Evaluate performance and coach team members to success
• Support department tasks like training, stocking, inventory, and scheduling
• And other fun challenges as assigned—no two days are the same!

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED